Responsibilities of a Client Service Manager.
Owning client relationships & ensuring service is delivered with excellence
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Build, maintain, and strengthen long-term strategic client relationships
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Ensure delivery meets agreed expectations and service standards
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Champion exceptional customer service across all touchpoints
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Commercial responsibility. Margin protection and enhancement
Team Leadership & Operational Delivery
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Lead and manage client service teams to deliver consistently high standards
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Oversee service delivery across clients
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Drive process improvements to enhance efficiency and performance
Account Growth & Development
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Identify and develop opportunities for organic growth with existing clients
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Support regional or global account strategies for current and prospective clients
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Provide leadership for our clients, focusing on long-term value, strategic guidance, and deep relationship building
Who are we looking for?
Someone who is:
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Customer Focused: Builds strong relationships, handles challenges with empathy, and ensures client satisfaction.
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Leads from the front: Sets the standard for the team. Demonstrates strength as a leader with empathetic, supporting and encouraging qualities.
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Strong Communicator: Demonstrates strong interpersonal skills and collaborates effectively.
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Delivers Results: Laser focused on ensuring targets and objectives are met. Manages their team effectively and solves problems proactively.
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Has Experience: 3+ years in a similar role, ideally with knowledge of artwork reprographics or CGI services and or technology.
