Company Profile
CBRE is the global leader in realestate services and leverages the industry's most powerful knowledge base tomeet the commercial real estate needs of its clients worldwide. Our vision isto be the preeminent, vertically integrated, globally capable real estateservice firm. Globally we employ over 70,000 employees and operate in 48countries. CBRE GWS - Global Workplace Solutions is a leading globalprovider of integrated facilities and corporate real estate management.
Job Title: Workplace Services Ambassador
Role Summary:
Collaborating within the Workplace team,the Experience Host is to embody and deliver our 5-star experience with energy,passion and presence to all staff & guests onsite. This important positionsets the tone of the flow of the workplace experience by creating a humantouchpoint impression with consistent, joyous and courteous moments, being responsible to support and coordinate activities related todelivery of workplace experience services to visitors & employees,including administrative support. Services may be directly performed by thecompany, or third-party service providers in collaboration with this position.
Key Responsibilities:
Provide an exceptional guest experienceto all colleagues and guests. A purposeful personalisation when serving guestsis where the magic happens.
Have total ownership of all spacesincluding meeting rooms, events, collaboration and workspaces to ensure thebest first impression and work experience throughout using the PHD model
Assists the wider Workplace ExperienceTeam and CBRE community with general administrative support including all mailservices, event management, desk booking, locker management etc. Requestsbuilding and/or equipment services as needed.
Assists with the CBRE communityon-boarding process, including new employee orientation, training, equipmentand software ordering – workflow assistance and welcoming procedures and firstday orientation management.
Provides administrative supportincluding meeting coordination, events, office and workplace experienceequipment care, and supply management.
Responds to community requests andcomplaints regarding Workplace Experience services.
Maintains relationships with vendorsthat provide services and goods to the office. Ensures all vendors used havecurrent proof of insurance and contractual documentation in place, perrequirements.
Monitor and manage desk and partneroffice utilization daily.
Manage and support moves across floorsand buildings.
Assist with furniture and layoutadjustments.
Guide users in accordance with firmstrategy (e.g., shared/hot desking).
Support the analytics team in datagathering and accuracy
Ensure safety standards are met bythose delivery workplace experience services; whether CBRE employees orthird-party service providers.
Manages facilities and office requests,follow up on all request upon completion and escalate recurring issues.
Manage office and community stock andensure system is in place to ensure optimum levels.
Handleinquiries and requests promptly and professionally, in person, by phone, oremail.
Maintain office cleanliness to theexpected standard across all areas, both client and internal and report anyissues.
Take ownership of client and staffinteractions, ensuring follow-up as needed.
Provide catering services and maximizesales opportunities through effective selling.
Actively gather client feedback andshare it with the line manager.
Support the Facilities team withvarious tasks (scanning, archiving, desk counts, contractor management, etc.)to foster a collaborative \"Unified FM \" approach.
Assist with project management asrequired for your area of the business
Contribute to the digitalization ofservice
ExperienceRequired:
Communication Skills - Ability to comprehend and interpretinstructions, short correspondence, and memos and ask clarifying questions toensure understanding. Ability to write routine reports and correspondence.Ability to respond to common inquiries or complaints from clients, co-workers,and/or supervisor. Ability to effectively present information to an internaldepartment and/or large groups of employees.
Financial Knowledge - Requires basic knowledge of financial terms andprinciples.
Strategic and Interpersonal Skills - Ability to solve problems and deal with avariety of options in complex situations.
IT Skills - Intermediateskills with Microsoft Office Suite products such as Word, Excel, PowerPoint,SharePoint, Outlook etc. Comfortable with and embracing of new technologies anddigital tools, such as Apps, databases, work order management, socialnetworking, cloud technologies, handheld mobile technologies and applications,and communications.
Results oriented - ability to achieve business goals, with a concern for working well,surpassing standards of excellence and passion for challenges.
Customer focussed – develop strong customer relationships by listening to and satisfyingcustomer needs.
Qualifications / Experience /Professional Memberships:
A minimum of 1 - 2 years related experience (e.g. Facilities, FrontDesk, Concierge, Hospitality or other Customer Service environment) ispreferred.
Experience in facilities management and/or dealing withsuppliers/contractors.
First aid and Fire Warden certified, or willing to become certified.
