Store Manager
Full time - 39 hours per week
Salary - £30,000 - £34,000 per annum
Fixed Term Contract until 31/08/2027
At Hobbycraft, creativity is at the heart of who we are. Our stores are places where customers come for inspiration, advice and the supplies to bring their ideas to life. When you join us, you’ll be part of a friendly team that shares a love of making, enjoys helping others, and takes pride in creating a welcoming, vibrant store for everyone.
Role Purpose
As Store Manager, you’ll lead the store team to deliver a welcoming, inspiring experience for every customer. You’ll be a visible brand ambassador, bringing hobbies and crafts to life through great service, high store standards and ideas that inspire customers to create. You’ll drive sales and develop your team, while making sure the store runs safely and smoothly each day, covering everything from stock and merchandising to cash, compliance and operational routines.
Key Accountabilities / Responsibilities
Lead, coach and develop the team to deliver excellent customer service every day.
Be a visible brand ambassador for Hobbycraft, bringing our love of hobbies and crafts to life through friendly service, expert advice and a genuine passion for making.
Create an inspiring shop floor: strong availability, great presentation, and seasonal merchandising.
Inspire customers to start and finish projects by showcasing ideas in-store, keeping displays impactful, and making it easy to find the right products and guidance.
Run the store day to day, including rota planning, breaks, handovers, and opening/closing routines.
Deliver store targets by managing sales drivers, key KPIs, and taking timely commercial actions.
Identify areas for improvement and take necessary action to drive the business forward
Recruit, onboard and retain great colleagues; build capability and plan for succession.
Keep the store safe, secure and compliant (cash, stock loss, audits, and health & safety).
Manage stock processes: deliveries, replenishment, stock accuracy and loss prevention.
Communicate clearly so everyone understands priorities, expectations and ways of working.
Please note, this job description is not exhaustive and may be amended from time to time in line with relevant company changes.
Required Experience
You’ll be a confident, resilient leader who can motivate a diverse team in a fast paced retail environment, stay calm under pressure, and manage changing priorities.
You’ll have a proven track record in a retail (or similar) environment, including:
Leading a team (store, department, or equivalent)
Coaching, performance management and colleague development
Recruitment and onboarding
Delivering commercial targets and managing KPIs
Planning and organising workload to meet deadlines and priorities
Managing costs and working within budgets
Health & safety and compliance, including safe working practices
A positive, hands-on approach that motivates others and builds a great team culture.
Key Skills Required
Planning and organisation
Sound judgement and decision-making
Clear communication, verbal and written
Customer first mindset
Adaptability and resilience in a fast-paced environment
Working Hours & Environment
Your working hours will be outlined in your contract of employment.
Our stores are open 7 days a week and there is a need for flexibility of working pattern to ensure our stores can offer the best service to our customers.
We pride ourselves on an inclusive and creative working environment, so you can truly be you and enjoy your time at work. We also prioritise wellbeing, offering a range of support and initiatives designed to help you feel and perform at your best.
Salary & Benefits
In addition to the advertised salary, here are some of our key benefits:
33 days holiday including bank holidays pro rata, which grows with you during your time with us. You will also get a day off to celebrate your birthday
Access to a personal pension scheme (4% contribution matched by us)
Option to join Hobbycraft pension scheme offering x2 life insurance
40% colleague discount
Employee Assistance Programme, for overall wellbeing for you and your family including financial advice and up to 6 counselling sessions
Long service awards to thank you for your time spent with us
Cycle2Work scheme
Discounted gym membership
Charity fundraising events and a volunteer day.
Vouchers for free eye tests for VDU users
Access to a range of high street discounts
Access to a Health Cash Plan
Enhanced maternity/paternity/adoption pay.
We are completely committed to supporting anyone with a disability in applying for our vacancies. If you have a disability and require support throughout our recruitment process, you can contact us at [email protected] and let us know what adjustments you may need.
At Hobbycraft we celebrate the joy of crafting, and we celebrate all of our colleagues and customers. As a retailer we have a diverse Colleague base from a broad range of all communities. Our colleagues are recruited for their skill, passion, love of craft and customer service, which is also reflected in our customer base. It is this skill and love of crafting which defines them. Hobbycraft, is an equal opportunity employer who takes equality, diversity, inclusion and belonging very seriously, we regularly review our policies and practices to ensure not only compliance, but also best practise from an employment perspective.
Hobbycraft are proud to be an equal opportunities employer, and we are committed to equal and fair treatment for all colleagues or potential colleagues irrespective of race, sexual orientation, nationality, ethnic origins, religion or belief, disability, age, gender, marital or family status.
We’re here to help you create
Our passion for craft is at the centre of everything we do. This is reflected in our creative and knowledgeable Hobbycraft store colleagues, who are always on hand to help, and our vast, carefully selected range of quality products. Throughout the year, we also host a variety of workshops and demos in stores and online, designed to give everyone the opportunity to master a new craft or refine a beloved one.
We're here to support everyone on their crafting journey, from mums looking to encourage their creative kids, to student artists, expert knitters, model making hobbyists and more! Why not come into your local Hobbycraft store today and find the perfect craft for you?
