We are seeking an enthusiastic and motivated Senior Booking Assistant to join our Clinical Administration Booking Team based at the Administration Hub in Huntingdon. This key role supports the delivery of an efficient, high-quality booking service, helping to ensure patients receive appointments and admissions within appropriate timescales and experience a smooth journey through their care pathway.
The post holder will be responsible for arranging outpatient appointments and inpatient admissions, communicating with patients by telephone, and maintaining accurate patient information across multiple IT systems. The role involves close collaboration with clinical teams, administrative colleagues, and external services to support effective pathway management. As some specialties receive a high volume of calls, the successful candidate should be comfortable spending a significant proportion of the day handling telephone enquiries.
The ideal candidate will have excellent organisational, communication, and data-entry skills, with strong attention to detail and a patient-focused approach. You will be professional, tactful, and able to work effectively both independently and as part of a busy team. A strong work ethic, accountability, and the ability to manage competing priorities are essential. Full training and support will be provided.
Provide a patient-focused, high quality, efficient and complete administrative support service and customer care experience
Working within a centralised booking team to include organising and booking inpatient admissions and outpatient appointments
Responsibility for the delivery of an aspect of the service which will include the tasks required to deliver that service taking action where necessary, and escalate any potential issues to the Team Leader. This may also include day to day supervision of other team members
Royal Papworth Hospital NHS Foundation Trust is the UK's leading heart and lung hospital, delivering care to more than 50,000 patients a year in its new state-of-the-art hospital in Cambridge. We perform the most heart and/or lung transplants in the UK and carried out the UK's first successful heart transplant in 1979. It also offers emergency heart attack treatment, sleep centre care and is one of just five centres nationally for those in severe respiratory failure.
Based on the Cambridge Biomedical Campus the largest centre of medical research and health science in Europe the Trust is at the heart of treatments of the future. Royal Papworth became the first hospital trust in the country to be rated outstanding in all five areas assessed by the Care Quality Commission - a rating it still holds today. The Trust holds its values of compassion, excellence & collaboration at its core, and all colleagues joining the team are expected to uphold these in their day-to-day roles & interactions. Royal Papworth is proud of its diverse workforce and encourages people to embrace their individuality.
The Trust values difference and welcomes all applications irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy & maternity, race, religion & belief, sex and sexual orientation. Providing they meet the minimum post criteria, applicants with disabilities will be offered an interview.
For a street view tour: https://royalpapworth.nhs.uk/virtual-tour
On this page you will find a Role Profile which provides information about the hospital and full details about the role. We recommend that you review this and refer to it as you complete your application. Please include how you will meet the Trust Values Compassion, Excellence and Collaboration. If you would like more information about the role or working at Royal Papworth Hospital, please get in touch with the contact for this role.
ECDL or equivalent IT experience
English & Maths GCSE or equivalent
NVQ Level 3 in Administration or Customer Care or equivalent experience
Previous experience of working in a customer facing role
Previous experience of supervising or supporting other team members
Experience of inputting accurate and timely data onto electronic systems
Ability to learn, understand and utilise appropriate software packages within the organisation
Previous experience of carrying out general admin procedures in an office environment
The ability to communicate basic or sensitive information to colleagues, patients and relatives
The ability to pay close attention to detail in written and electronic communication and information storage
The ability to work & provide supervision as part of a multi-disciplinary team to ensure high quality administrative support
The ability to work as part of a wider multi-disciplinary team to ensure high quality administration support
Able to organise, prioritise and adjust own workload in relation to the priorities of the department on a daily basis
As well as being able to demonstrate examples of how they work in a way that is consistent with our values of compassion, excellence and collaboration the successful candidate will be able to clearly demonstrate a commitment to driving culture change through equality, diversity and inclusion.
