Role: SALES SUPPORT EXECUTIVE
Focus: Support the sales team by ensuring a smooth and efficient journey from quotation to customer handover.
Who are we
Brass Monkey Health is the UK's leading cold therapy brand, designing and manufacturing premium ice bath and contrast therapy equipment for professional sports clubs, premium fitness operators, luxury hotel spas and high-end residential customers. Our Cold Standard programme is redefining recovery culture across the fitness, wellness and hospitality industries — and we're scaling fast.
We are trusted by some of the most respected names in UK fitness and hospitality, with installations across premium gym chains, private members clubs, five-star hotel spas and elite performance centres. Our commercial pipeline spans the UK, Europe, GCC and APAC — and this role sits at the heart of our UK growth strategy.
Our shared beliefs:
- Bravery is the mother of invention: The fearless are merely without fear, people who act despite their fear are truly brave. Failure is feedback. Push on, don’t worry about getting it wrong. Live curious. Be inventive and imaginative. The business was built on curiosity and let’s face it, a crazy idea. If you can push on and push out of your comfort zone you could be the spark behind the next one.
- OK is not OK: Remarkable things only happen if you commit and give your everything. We don’t cut corners, we don’t do things by halves. Just think what 2% more might bring. No pain, no gain as they say. Set a standard. Keep your promises. Bring your A Game every day.
- Kindness is magic: Nothing good happens until other people feel good. Whether that’s our families, our colleagues, our customers or our community. We will always strive to maintain our generosity of spirit by staying compact enough to care and focused on what and who matters most. Caring for people and doing the right thing in the right way deserves to be celebrated.
Still with us? Awesome, read on.
About The Role:
A broad and commercially important role covering the full width of the Brass Monkey sales operation including UK key accounts, commercial, residential and international. As Sales Support Executive you will provide the operational backbone that allows the sales team to move quickly, present professionally and hand over cleanly. The role bridges three areas: commercial proposals and quotations, active account support during the sales process, and structured handover to customer success and installation teams post-sale. It requires commercial judgment, strong communication and the ability to manage multiple priorities across a fast-moving pipeline.
Key Responsibilities:
- Proposals & Quotation Management - Own the preparation and turnaround of proposals and quotations across all sales channels, ensuring accuracy, speed and professional presentation
- Develop strong product knowledge across the full range to produce technically accurate, well-structured proposals tailored to each opportunity
- Maintain and improve proposal templates, pricing schedules and supporting materials
- Ensure all quotations are tracked accurately in HubSpot with up-to-date status and follow-up actions Account Support
- Support the sales team across active accounts, preparing briefing materials, following up on actions and maintaining communication with prospects and customers
- Act as a reliable point of contact for site-level stakeholders at key accounts during the pre-installation period
- Assist in coordinating site visits, product demonstrations and client meetings
- Support multi-stakeholder projects alongside the KAM and Sales Project Manager — managing documents, stakeholder tracking and timelines
- Maintain CRM hygiene across the team, keeping HubSpot records accurate and current Handover & Transition Management
- Own the structured handover from signed order to installation and customer success - ensuring scope, contacts, site requirements and commercial terms are clearly documented and communicated
- Bridge the sales, installation and customer success teams to ensure nothing is lost in transition
- Support onboarding of new accounts post-sale, ensuring customers are set up on the Cold Standard programme with a clear point of contact through early product life Business Development Support
- Support outbound activity - researching target accounts, preparing contact lists and prospect briefing packs
- Assist in preparing materials for trade events, client presentations and key account reviews
- Provide operational support to the Head of Sales including pipeline reporting and meeting preparation
What We're Looking For
- 2–4 years in a sales support, account coordination or commercial operations role, ideally in a B2B product or project sales environment
- Strong written communication - able to produce clear, accurate proposals, client emails and internal briefings
- Highly organised with strong attention to detail across multiple concurrent accounts and channels
- CRM literate - HubSpot or comparable platform experience
- Commercially aware - able to read a situation and act without being directed
- Collaborative, fast-paced and comfortable with shifting priorities Desirable
- Experience in fitness, wellness, hospitality or leisure
- Familiarity with technical product sales involving installation or delivery components
- Exposure to multi-stakeholder projects or contract and proposal documentation
What You'll Get
Competitive salary commensurate with experience. Broad exposure across every sector and sales channel, unusually varied for a support role. A collaborative, high-performing team culture where good work is recognised. Hybrid working with flexibility around business needs.
- Role Details
- Full time: Mon- Fri 9am -5.30pm
- Location: Leeds (Thorpe Arch), with options for remote
- Salary: £30,000 to £40,000 depending on experience
- Holidays: 25 days (plus bank holidays)
- Additional Benefits:
- Company Laptop (MacBook Air)
- Company pension scheme
- Summer & Christmas Parties
- Flexible working hours & locations
- A detailed benefit summary will be included in our offer letter
Job Type: Full-time
Pay: £30,000.00-£40,000.00 per year
Benefits:
- Company pension
- Health & wellbeing programme
- On-site parking
Ability to commute/relocate:
- Thorp Arch: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Will you commute to Wetherby West Yorkshire for this job
Work authorisation:
- United Kingdom (required)
Work Location: In person
