Position: Business Centre Manager
Reporting to: Head of Operation / Area Manager
Location: Central London
The Role
The Centre Manager oversees the smooth operation of the centre, maintaining high standards throughout. You will be responsible for managing and delivering exceptional levels of client service.
Key Responsibilities
Client management
· Build and maintain client relationships to achieve high retention rates
· Deal with all client enquiries and taking action in a timely fashion
· Coordinate with New Business team to assist with client move ins, outs and around
Team management
· General day to day management of team, delegating duties and tasks
· Identify and implement training where necessary
· Assist with constructive appraisal preparations for the team
· Create and maintain a professional and positive culture amongst all staff
· Responsible for on boarding all new joiners effectively
· Working closely with Human Resources and Operations Manager to ensure grievances are handled correctly
Building management
· Monitor, issue and manage CCTV and intruder alarm systems
· Expertise in SALTO systems, with basic troubleshooting disseminated amongst junior staff
· Responsible for managing and updating site inventories
· Oversee and supervise facility management of the property
· Supervise contractors on site and ensure call-outs are actioned
· Provide reports on building facilities maintenance
· Review, train and implement health and safety regulations where necessary
· Responsible for ensuring all fire procedures are in place and all clients are briefed
Accounting
· Build close relationship with the finance team
· Prepare the billing for client invoices twice a month
· Manage petty cash
· Collate all additional service charges for invoicing
· Budget control
· Authorise and manage all client or company orders, including raising PO
· Credit control
IT and telecoms systems
· Become an expert with Avaya telephone programming, patching and activation
· Confident with the setup of LAN and IT to assist clients
· Strong knowledge of comms room and cabinet management
· Responsible for providing training in this area for new joiners and refresher sessions
· Managing telephone call logger and pulling reports for accounting purposes
Conference and Meeting Rooms
· Supervise the team in delivering 5-star services to meeting rooms
· Strong understanding of conference room technology, including troubleshooting and resolving AV issues
About US
Beaumont is a high-end flexible workspace provider with locations in Prime Central London (http://www.beaumont-uk.com).
We pride ourselves on attention to detail and impeccable service to allow businesses to operate as efficiently as possible, within a professional, relaxed and stylish atmosphere.
We are a medium-sized enterprise and pride ourselves on a work culture akin to a close-knit family: the leadership team sit side by side with their teams, and ideas to improve the business are welcomed from all staff.
Job Types: Full-time, Permanent
Pay: £40,000.00 per year
Work Location: In person
