Job Introduction
As we continue our mission to make people and nature happy through chocolate, we’re looking for a Wholesale Order Administrator to join our Supply Planning team on a permanent basis.
We are looking for a highly organised and analytical Wholesale Order Administrator to support our outbound supply and channel functions. This role plays a key part in maximising profitability by ensuring efficient stock and order management, identifying sales opportunities, and helping to minimise markdown risk.
You will work closely with multiple teams across the business to ensure accurate reporting, smooth order processes, and timely product availability across channels.
As well as a competitive salary and a range of company benefits, you’ll receive 50% discount on all products, and a 70% discount for you and your guests when you stay at our Rabot Estate hideaway on the paradise island of Saint Lucia.
Here at Hotel Chocolat, we've adopted hybrid working. This means you’ll join us on site for three days a week, and for the other two days – you can work from wherever you like! The on-site location for this role is our support office, ‘Mint House’, in Royston, Hertfordshire. Our home from the very beginning, it’s just off the A505 and 10 minutes’ walk from Royston train station, with direct rail links to London King’s Cross.
What you’ll be doing….
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Collate and produce weekly sales, dispatch, stock, order, and KPI reports, ensuring accuracy and timely distribution to the team
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Partner with fulfilment teams to ensure goods are correctly reprocessed and packed to meet channel and territory requirements
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Raise orders on time and maintain accurate updates across relevant systems and documentation
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Communicate order status clearly, highlighting any risks or delays
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Work closely with the Wholesale Order Manager and Channel Forecast Manager to manage changes in demand schedules at SKU and category level, escalating to merchandising where required
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Liaise with DC teams to ensure stock is shipped on time and in full, escalating issues where necessary
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Support the team with ad-hoc analysis and insights to aid decision-making
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Build strong working relationships with channel teams and stakeholders
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Assist in reviewing forecast vs dispatch performance throughout the trading season
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Monitor and report on available channel stock, flagging any BBE or SKU concerns
Who you are…
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Experience working within a Buying & Merchandising (B&M) environment is advantageous
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Strong Excel skills, including pivot tables and VLOOKUPs
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Highly numerate with strong analytical ability
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Confident in interpreting data and presenting insights clearly
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Excellent organisational skills with the ability to prioritise effectively
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Strong communicator, able to build relationships across teams
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Good understanding of the Hotel Chocolat range and target customer
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Awareness of competitors and high street retail activity is desirable
Who are we?
We’re one of the UK’s favourite premium chocolate brands, with a range of products spanning luxury gifts, alcohol and our pioneering drinking chocolate system, the Velvetiser™.
A cacao pod takes years to grow – it can’t be rushed if it’s going to be just right for our products. The same can be said for Hotel Chocolat, which originally started as a mint production company before we realised it was luxury chocolate that we were really passionate about.
Now, we’re market leaders in the industry. What began as an online-only business grew to over 140 stores across the UK, and we’re still growing… Today, we’re multi-category, multi-channel, and multi-territory, and our customers, colleagues, cacao farmers and suppliers all benefit from the success we make together.
To learn more about us and read about our People Pledge – our commitment to equality, diversity and inclusion – click here: hotelchocolat.com/uk/engaged-ethics/our-people.html
