Job Summary
Join Yorkshire's Newest Premium Padel Centre
Padel8 is more than just a sports club – we're creating one of Yorkshire's most exciting premium leisure destinations.
Featuring six competition-level padel courts, luxury changing facilities, a five-star wellness environment, and an artisan café, Padel8 will be a vibrant community where sport, hospitality and lifestyle come together.
We're looking for an ambitious, customer-focused General Manager to lead our flagship venue from the front. If you have experience managing a premium hospitality, hotel, leisure or fitness business and love delivering exceptional customer experiences, we'd love to hear from you.
Key Responsibilities
- Lead the day-to-day operation of Padel8, ensuring the club consistently delivers an outstanding customer experience.
- Create a welcoming, professional and energetic atmosphere that encourages member loyalty and community engagement.
- Drive membership sales, retention and revenue growth through exceptional service and commercial awareness.
- Oversee bookings, memberships, retail, café operations and all additional revenue streams.
- Plan and deliver leagues, tournaments, corporate events, social evenings and member experiences.
- Recruit, develop and inspire a high-performing team, creating a positive culture built around service excellence.
- Ensure the club, courts and facilities are maintained to impeccable standards at all times.
- Handle customer feedback and resolve issues quickly, professionally and positively.
- Build relationships with local businesses, schools and community organisations to grow memberships and corporate partnerships.
- Work closely with the Directors to identify opportunities for growth, innovation and continuous improvement.
About You
We're looking for someone who naturally delivers exceptional customer experiences and enjoys leading people.
You will ideally have:
- At least 2 years' management experience within hospitality, hotels, leisure, health & fitness, private members' clubs, golf clubs or premium customer-facing environments.
- A proven track record of leading teams and creating exceptional customer experiences.
- Strong commercial awareness with experience growing memberships, revenue or customer spend.
- Excellent leadership, communication and people management skills.
- The confidence to make decisions and solve problems independently.
- Strong organisational skills with excellent attention to detail.
- Experience using booking systems, CRM platforms or other operational software.
- Flexibility to work evenings, weekends and bank holidays when required.
- A passion for hospitality, wellness, customer service and creating memorable experiences.
What We Offer
- Competitive salary
- Complimentary court usage
- Staff discounts on food, drinks and merchandise
- Free on-site parking
- Career progression opportunities as Padel8 expands
- The opportunity to lead one of Yorkshire's most exciting premium leisure venues from launch
Benefits:
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
Application question(s):
- In 150 words or fewer, tell us about the best customer experience you've helped create in a previous management role.
Experience:
- Hospitality management: 2 years (preferred)
Work Location: In person
