Contact Supervisor – Cardiff
Part Time - This is initially a temporary position for 6 months, with the potential to become permanent subject to business needs and performance.
15 hours a week
Monday - Friday – 3.00pm – 6.00pm
Level 3 child-related qualifications such as NVQ Level 3 in Health and Social Care, Social Work, or an equivalent qualification
Are you passionate about making a real difference in the lives of children and families?
An exciting opportunity has arisen to join Swan Family as a Family Contact Supervisor at one of our two welcoming Cardiff Children and Family Contact Centres — one in the East of Cardiff and one in the West.
As part of our dynamic, child-focused team, you’ll play a vital role in supporting and supervising family time between children and their birth families — both in our centres and out in the community. This is a rewarding, hands-on role where every day you’ll be helping to build safer, more positive family connections.
What You’ll Be Doing
- Coordinating and supervising family contact sessions in a safe, supportive environment
- Observing and recording sessions with accuracy and professionalism
- Liaising with social workers and escalating any safeguarding concerns promptly
- Transporting and escorting children and young people to and from contact sessions
- Writing clear, factual reports within set timescales
- Attending planning meetings, reviews, and training sessions
- Following Swan Family’s safeguarding policies at all times
What We’re Looking For
We’re seeking empathetic, reliable individuals who are:
- Passionate about supporting children and families
- Excellent communicators, able to remain calm and non-judgemental
- Skilled in observation and confident in report writing
- Able to manage challenging situations with sensitivity and professionalism
Essential:
- NVQ Level 3 (or equivalent) in Children and Young People Workforce or related field
- A valid DBS check for working with children and adults (we can help you apply if needed)
Desirable:
- A full UK driving licence and access to your own car
Why Join Swan Family?
At Swan Family, we believe in doing work that matters. You’ll join a supportive, creative team with a strong commitment to being excellent corporate parents. We’ll provide ongoing training, professional development, and the chance to make a genuine impact every single day.
How to Apply
If you meet the essential requirements and share our passion for helping families, we’d love to hear from you!
Application Questions:
- Do you hold a Level 3 qualification (or equivalent) in Childcare or Children & Young People’s Workforce?
- Do you have a current DBS on the update service?
- Do you drive and have access to your own car?
Work Location: In person
Job Types: Part-time
Benefits:
Work Location: In person
Pay: £12.71 per hour
Benefits:
Work Location: In person
