Hours: 40 hours per week, Monday to Friday 08:30 – 17:00
We are now actively seeking a Repair Management Advisor to be part of our team and join a company that continues to expand across the UK.
Responsibilities
- To take incoming calls from our customers in a timely manner
- Manage vehicle defects through the repair process, recording and updating all necessary information and systems
- Ensuring our customers are updated throughout the repair process maintaining a professional manner at all times
- Deal with ongoing vehicle repairs and updating all relevant systems correctly
- Manage all vehicle repairs via telephone and email
- To co-ordinate and escalate repair times with the Team Leader/Operations Manager
- Additional Ad-Hoc roles as required by the business
Personal Qualities
- Strong customer focus and service skills
- Team player
- Self-Motivated and strive to be the best and succeed in all you do - service level targets inspire you
- A natural communicator, building rapport with our customers to fully understand their needs
- Fast learner and inquisitive
- Passionate about helping others - be it customers or colleagues
- Excellent communication skills, both written and verbal
- Adhere to agreed priorities, procedures and processes
- Able to work to challenging deadlines
Benefits: 22 days per annum rising to 23/25 days on length of service plus usual bank holidays, Employee referral scheme depending upon role, Discount on vehicle hire, Specsavers Eye Care Vouchers, Perkbox benefits and discounts
Company Overview:
VMS Automotive Group Ltd operate nationwide with workshops and vehicle hire sites throughout the UK with our Head Office based in Stevenage and our Operations centre based in Bury St Edmunds. We provide various options for Vehicle Hire, Accident Management and Maintenance Services from our workshops and mobile technicians. We are a leading provider of transport refrigeration systems, air conditioning solutions and converting panel vans into commercial, refrigerated vehicles.
Pay: £26,440.00 per year
Work Location: In person
