Your Duties and responsibilities will include, but are not limited to:
- Welcoming and assisting guests, ensuring a warm and professional first impression
- Deliver exceptional customer service upholding Etihad's luxury hospitality standards
- Provide personalised support and assistance throughout the guest's lounge experience
- Act as the primary point of contact for guests, responding promptly to queries and requests
- Serve food and beverages in a professional and attentive manner
- Maintain high standards of cleanliness, presentation and hygiene throughout the lounge
- Build positive relationships with guests and create memorable travel experience
- Handle guest feedback and resolve concerns in a courteous and professional manner
- Ensure all lounge facilities are presented to the highest standard at all times
- Work collaboratively with colleagues to deliver a seamless premium guest experience
