Overview
We are seeking a highly organised and detail-oriented Service Coordinator to join our team. This role involves managing client interactions, scheduling appointments, and ensuring smooth communication between departments. The ideal candidate will possess strong administrative skills, proficiency in various computer programmes, and excellent phone etiquette. This paid position offers an opportunity to develop professional skills within a dynamic environment.
Duties
- Manage incoming calls and respond to client enquiries with professionalism and courtesy
- Schedule, confirm, and reschedule service appointments using organisational tools
- Maintain accurate records of client interactions and service details through data entry
- Utilise Microsoft Office Suite
- Assist with administrative tasks.
- Coordinate with technicians and other team members to ensure timely service delivery
- Handle client correspondence via email and phone, ensuring clear communication
- Support the team with general clerical duties to promote efficient workflow
Skills
- Proven office experience with strong organisational skills
- Proficiency in computer skills including Microsoft Office (Word, Excel).
- Excellent typing and data entry accuracy
- Strong phone etiquette with the ability to communicate clearly and professionally
- Ability to multitask efficiently in a fast-paced environment
- Good geographical & organisational skills with attention to detail and time management abilities
Shift on week 1: 8.00am - 16.00pm Monday - Thursday, 15.30pm finish on a Friday
Shift on week 2: 8.45am - 16.45pm Monday - Thursday, 16.30pm finish on a Friday
Job Types: Full-time, Permanent
Pay: From £27,500.00 per year
Benefits:
- Company pension
- On-site parking
Work Location: In person
