The Case Handler is responsible for managing customer complaints from initial assignment through to final resolution, ensuring outcomes are fair, timely, and aligned with regulatory expectations. The role requires a multi-skilled and strategic operator who can manage a broad range of complaint types while balancing customer outcomes, business cost, and compliance.
£28,000 – £30,000 (DOE)
Monday – Friday no weekends.
Key Responsibilities
- Take full ownership of complaints from allocation through to closure
- Manage customer and dealer communication, including difficult conversations
- Conduct thorough investigations using internal and external systems
