Job Title: Travel Specialist
Location: Knutsford Travelbag Shop
Salary: Competitive
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Travelbag began back in 1979 and we wanted to offer more than just package holidays. That’s why over 40 years later we’re still tailor-making long-haul holidays and putting our customers at the heart of everything we do - we aim to make out there, easy. We are part of the dnata family one of the world’s largest air and travel services providers
We are now recruiting for a Travel Specialist to create incredible travel experiences for each individual customer whilst keeping it straight forward and simple. Identifying and maximising all sales opportunities whilst delivering and maintaining Travelbag Brand Values.
Hours: Full-time 37.5 hours per week
Job Accountabilities:Sales:
- Proactively match customer requests to Travelbag’s extensive range of products, maximising all sales opportunities while providing a perfect holiday experience
Consistently achieve individual monthly sales targets (GCI, New Bookings, conversion and margin rates) as well as contributing to the overall achievement of the store targets
Embrace all methods of current and new technology used to enhance customer experience
Ensure all sales opportunities are optimized and work towards specific business product targets i.e. incentive drives
Ensure that the most up to date product knowledge is obtained and shared with colleagues
Proactively sell ancillary products e.g. day tours and transfers
Adhere to company policy in terms of sales techniques and data recording to assist with Product and Marketing strategies
Service:
Ensure all clients are greeted and responded to appropriately, regardless of line of enquiry offering relevant brochures and ensuring cover in the front shop at all times
Act as an ambassador to Travelbag and provide a company image to all customers which reflects the company brand
Ensure excellent customer service is provided to all customers at all times irrespective of communication channel
Effectively handle customer complaints to minimise customer dissatisfaction and encourage repeat business
Team:
Work collaboratively with teammates to ensure each team member is provided the opportunity to develop and maximize their potential
Provide feedback on success of promotional activities
Attend, participate in and contribute positively towards team meetings/briefings
Recommend constructive improvements to system or working practices
Support operational process within location
Contribute to and attend brand events
Promote Travelbag brand values through contribution of personal experiences and knowledge to marketing collateral
To be considered for this role, we need you to have the following skills, experience and qualifications:
Proven record of meeting and exceeding sales targets
GDS experience an advantage, but full training will be given
Good IT skills including keyboard skills and experience of using Microsoft Word, Excel and Outlook
Strong communication skills with the ability to provide service to our customers through varied methodology – i.e. face to face, by telephone and by e-mail
Ability to work under own supervision or as part of a team
Enthusiastic and persuasive
Attention to detail and ability to problem solve
A passion for travel
Experience of the travel industry is desirable, but not essential
Competencies:
Customer service skills
Sales skills
Self motivated/target driven
For more information, please click on the job description below
Travelbag operates 8 retail stores and a virtual call centre in the UK and is owned by dnata Travel, part of the Emirates Group. In the UK, our brands also include Gold Medal Travel.
This role is at our office is based in our Knutsford Travelbag store located; 8 Princess St, Knutsford WA16 6DD.
We have some fantastic benefits, making us a great place to work:
Travel discounts – we have a dedicated Staff Travel Team to help you plan your next adventure
25 days annual leave, increasing to 28 days after 5 full years of service (+ bank holidays)
Additional annual leave purchase scheme – so you can pursue your love of travel
Company pension scheme
Life assurance
Low-cost health care for you and your family
Employee Assistance programme
Mental Health First Aiders
Ongoing development – we have an in-house People Development Team
Industry/social events – including supplier events, office socials & parties and pop-up shops
Cycle to work scheme
Reward & recognition programme
Belong programme - Employee Resource Groups (ERGs) that play a crucial role in implementing our DEI strategy
Volunteer days – one day’s paid leave each year to volunteer with a registered charity
dnata4good – supporting the local communities we work, live and thrive in
Refer a friend scheme
Free eye care tests
Free Taste Card membership– offering discounts on dining out, movies, attractions, takeaways and online shopping
Casual dress code
Free tea and coffee, break out areas with free wifi
