Client Care Advisor (Legal Services)
Location: Banbury
Salary: £30,000 per annum
Full Time | Permanent
About the Role
We are currently recruiting for Client Care Advisors to join a growing and supportive team within a well-established legal services environment.
This is a rewarding opportunity where you will be the first point of contact for individuals seeking support and guidance regarding potential personal claims. You will take initial client instructions, assess the viability of each claim, and help clients understand the next steps in the process. By building trust, asking the right questions and providing an excellent first impression, you will play a key role in converting enquiries into successful claims while ensuring every client is treated with empathy, professionalism and respect.
Key Responsibilities
- Handling inbound and outbound calls with prospective clients
- Taking initial client instructions and accurately assessing potential claims
- Building rapport and confidence with clients through professional and empathetic conversations
- Gathering key information to determine claim suitability
- Explaining the claims process clearly and encouraging clients to progress with their claim where appropriate
- Managing cases in line with company processes and compliance standards
- Maintaining accurate records using Proclaim and other internal systems
- Working towards individual and team KPIs, including enquiry conversion and quality standards
What We're Looking For
- Previous experience in a customer service, contact centre, advisory or client intake role
- Excellent communication and listening skills with the ability to handle sensitive conversations
- A confident, consultative approach with the ability to positively influence outcomes
- Empathetic, patient and professional manner
- Ability to build trust and rapport quickly
- Strong attention to detail and organisational skills
- Comfortable working in a target-driven environment
Desirable
- Previous Proclaim case management system experience
- Experience within legal services, personal injury, claims or other regulated environments
- Experience taking initial client instructions and assessing potential claims
- Experience supporting vulnerable customers
What’s in it for You
- Salary of £30,000 per annum
- Supportive and people-focused environment
- Full training provided
- Opportunity to develop within a growing organisation
- Meaningful work where you can genuinely make a difference
Apply Now
If you’re looking for a role where you can combine customer care with purpose-driven work, we’d love to hear from you.
Job Types: Full-time, Permanent
Pay: From £30,000.00 per year
Work Location: In person
