About Automate To Grow
We help solar, roofing, landscaping, and construction companies scale with systems, not just ads.
Our clients don’t just want leads — they want booked jobs, less manual follow-up, and a CRM that actually converts.
That’s what we build:
Ads that work
Automation that follows up
Nurture systems that close more jobs
Dashboards that track real ROI
Now we’re looking for someone to help us deliver that value consistently — by managing both client relationships and internal operations.
Your Role
You’ll be the point of contact for a portfolio of clients, while also running the backend ops that keep things moving.
It’s part Client Success, part Operations, fully about making things run smoother and results more predictable.
What You'll Own
Client Success
- Onboard new clients and guide them to fast wins
- Run monthly check-ins with clear reporting and ROI insights
- Own client satisfaction, trust, and retention
- Communicate proactively — not reactively
- Spot upsell or expansion opportunities
Ops & Delivery
- Coordinate tasks with our ads, systems, and support team
- Manage delivery timelines, checklists, and repeatable processes
- QA key client outputs before launch (campaigns, automations, reports)
- Track campaign performance and suggest improvements
- Help us scale internal systems, SOPs, and client tools
You're a Fit If You:
- Have 2+ years of experience in client-facing roles (agency, SaaS, digital)
- Know how to manage both people and processes
- Communicate clearly, confidently, and proactively
- Are comfortable using tools like ClickUp, GHL, Zapier, Meta/Google Ads Manager, or similar
- Are organised, systems-minded, and focused on outcomes
- Available during standard UK business hours (flexible)
Engagement Details
- Freelance/contractor position
- Retainer: £1,000–£2,500/month depending on scope and experience
- 15–20 hours/week to begin and full time after
- Ongoing role with potential to grow into Head of Client Delivery
- You’ll invoice monthly and manage your own tax
- We’re not looking for clock-watchers. We’re looking for outcome owners.
Please complete the survey here to bypass the initial stage of the interview process and increase chances of progressing into the next stage - https://automatetogrow.io/clientsuccess-ops-survey
Job Types: Full-time, Part-time
Application Question(s):
- Tell us about a time you managed both client relationships and internal delivery.
What worked well? What was challenging?
- How do you handle clients who are slow to respond, or lose momentum after onboarding?
- Have you ever spotted a broken process and improved it? What did you change?
- What would a great first 30 days in this role look like to you?
- Please complete the survey here to bypass the initial stage of the interview process and increase chances of progressing into the next stage - https://automatetogrow.io/clientsuccess-ops-survey
Experience:
- Client Success/Ops Manager: 1 year (Required)
Work Location: Remote
