Salary: £47,181- £51,356 per annum
Grade: M
Contract: Permanent
Hours: Full time - part time may be considered
Location: Harrogate, North Yorkshire
About the role
We are looking for an experienced service designer to join our growing team in Service Design and Digital Adoption. who can help teams understand how services really work, identify where they are falling short, and design practical improvements that make a difference to residents.
If you enjoy working across organisational boundaries, influencing change, and helping others adopt user-centred approaches, we'd love to hear from you.
You'll guide the design of complex services, helping teams understand user needs, navigate competing priorities and identify opportunities for improvement.
You'll champion good service design practice, leading workshops, helping teams tackle complex and ambiguous service challenges through a user-centred approach.
The role offers hybrid working, and you would be based at one of our key NYC hubs across the country, depending on which one is the most convenient for you!
About You
We are looking for an experienced individual to join our team as a Senior Service Designer.
You should have experience working in a service design role and a strong grounding in user-centred design.
The successful candidate will:
- Have experience as a service designer, ensuring alignment with user needs and organisational objectives.
- Be educated to degree level (Level 5) or equivalent experience.
- Have experience selecting and applying service design methods from discovery through to implementation.
- Have experience in leading the design of services within multidisciplinary teams and with diverse stakeholder groups
- Possess a strong background in stakeholder engagement, with the ability to build positive relationships and influence senior colleagues to adopt user-centred design principles.
- Be comfortable working in complex environments, balancing competing needs and helping teams make informed decisions.
- Have evidence of ongoing commitment to continuing professional development (CPD).
Please also highlight if you also have:
- Understanding of the local government context, procedures, and relevant legislation relating to service operation.
- Working knowledge of Government design principles and standards.
About us
The Transformation team at North Yorkshire Council is at the heart of all planned change programmes, driving efficiency and effectiveness to deliver better customer experiences and continuous improvements.
For more information, and to read about the team, please visit Transformation opportunities | North Yorkshire Council
Why Work for us?
As a North Yorkshire Council employee, you will have access to some great benefits via our everybody benefits scheme such as;
- Shopping discounts including home technology.
- Green car salary sacrifice schemes.
- Financial wellbeing and health assured and our employee assistance programme to assist with your health and wellbeing.
- A favourable local government pension scheme and flexible working options.
More information, applying and getting help
For more information about our role please contact Dave Skinner, [email protected]
When you apply, please tell us about you, why this role interests you, and how your experience, skills or approach match the “About you” section above.
For guidance on using AI to assist in your application, please see our guidance Advice on your job application | North Yorkshire Council
Key Dates:
Closing date: 26th July 2026
Interview Dates: w/c 03rd August and w/c 10th August
You may see this role advertised in another location, you only need to apply once for which location is most convenient for you.
Key Documents:
Job Description
Total Rewards Brochure
NYC are committed to directly recruiting staff and will not accept applications nor services from agency suppliers in respect of our vacancies.
We are committed to meeting the needs of our diverse community and aim to have a workforce reflecting this diversity. We are also committed to safeguarding and promoting the welfare of children, young people and adults. We expect all staff and volunteers to this commitment.
North Yorkshire Councils’ purpose is to deliver services and facilities to the diverse residents and visitors of North Yorkshire. To ensure we deliver inclusive services we strive to have a diverse workforce where everybody can be themselves by respecting differences and embedding equality of opportunity. We celebrate diversity and recognise each other’s contributions; we therefore welcome applications from individuals of all backgrounds.
