Job Overview
We are seeking a dedicated and personable Day/Night Concierge to provide exceptional guest services in a dynamic hospitality environment. The successful candidate will be responsible for ensuring a welcoming atmosphere, managing guest enquiries, and maintaining smooth operations throughout their shift. This role offers an excellent opportunity for individuals with a passion for hospitality and excellent communication skills to contribute to a memorable guest experience.
Responsibilities
- Greet guests warmly upon arrival and departure, ensuring a positive first impression
- Manage guest check-in and check-out procedures efficiently and accurately
- Respond promptly to guest enquiries via phone, email, or in person, providing helpful information and assistance
- Handle reservations, cancellations, and modifications with attention to detail
- Maintain security protocols by monitoring access points and ensuring guest safety
- Coordinate with other departments to facilitate guest requests and resolve issues promptly
- Keep the concierge area tidy, organised, and fully stocked with relevant materials
- Assist with administrative tasks such as logging guest feedback and maintaining records
- Uphold high standards of hospitality, demonstrating professionalism at all times
Skills
- Multilingual abilities are highly desirable to serve a diverse clientele effectively
- Previous hotel or hospitality experience is preferred but not essential; training will be provided
- Bilingual skills can enhance communication with international guests
- Excellent phone etiquette and communication skills are essential for handling enquiries courteously
- Strong organisational skills and time management to prioritise tasks efficiently during busy periods
- Proven ability to deliver outstanding guest services with a friendly demeanour
- Knowledge of the local area or surrounding attractions is advantageous but not mandatory
- Ability to remain calm under pressure and adapt quickly to changing circumstances
Pay: From £14.00 per hour
Application question(s):
- How do you normally commute to work?
- Are you currently on a Healthcare Worker Visa or a non-Healthcare Worker Visa?
- Do you prefer to work day shifts, night shifts, or are you happy to work both?
- If your application is successful, when would you be available to start?
- Are you okay to access CH41 postcode?
Location:
- Liverpool, Merseyside (required)
Work Location: In person
