Salary £26,300 per annum plus great benefits including Health Cash Plan
Home, a place where you belong
This role sits in our Customer Service Centre team and puts you right at the heart of how we support people to enjoy and protect their homes. You’re the calm, friendly voice customers trust when they have a question, a worry, or something that just needs sorting. You bring clarity to homeownership, guide people through complex moments, and help things run smoothly behind the scenes. It’s a role where problem solving meets people skills, where you see the impact of your work every day, and where collaboration and care really count.
What you’ll do
- Handle homeownership questions with care and confidence, solving issues first time where you can and keeping customers clearly informed when things need extra support.
- Work closely with maintenance teams, contractors and Customer Service Centre colleagues to co ordinate repairs and services and keep customers updated throughout.
- Use your knowledge of homeownership rules and policies to give clear advice, spot risks early and escalate issues to protect customers and Home Group.
- Keep customer records accurate and up to date, understanding that good admin helps services run smoothly and customers feel confident and safe.
- Support customers to use digital self service tools, helping online options feel easy, helpful and accessible rather than frustrating.
Why join us
Join a team that cares about you as much as the customers we support. From flexible working to brilliant wellbeing support, you’re free to bring your best self to work and grow in a way that suits you. Be part of one of the UK’s top Great Places to Work! We can't offer a CoS for this role.
You have
- A caring, customer focused approach, with the ability to listen, understand different situations and adapt how you support each person.
- Experience resolving problems, managing challenging conversations calmly and finding outcomes that work for customers and colleagues.
- Clear written and spoken communication skills, helping you explain information simply and build trust with a wide range of people.
- Confidence using IT systems and digital tools, with care and accuracy when handling customer information and records.
- An organised, detail focused mindset, with the ability to manage tasks, follow processes and meet standards consistently.
Stronger together
We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!
The practical bits
- Permanent, full time (37.5 hpw). Monday to Friday, 9:00am to 5:00pm
- Hybrid role with minimum 2 days in the office and 3 days working at home
What’s in it for you?
- 34 days leave, rising to 39 (this includes bank holidays and a “me day”).
- Health cash plan saving you (and your children) £1140+ each year covering dental, opticians, prescriptions and more
- Matching pension contribution (up to 7% and life insurance of 3x basic salary)
- Instant pay access with Stream
- 800+ discounts on shops, holidays, days out, tech and more
Finally
For reasonable adjustments email
[email protected]. Roles can close early, so don’t delay applying. If you can’t see the Job Description at the top of this page, click APPLY to view it on our pages and find out more about us.
