About us
Join Pitman Training Group, a leader in career-focused education for over 188 years. We're expanding our team at our state-of-the-art Pitman Reading Training Centre. With 250+ industry-recognised courses and flexible learning options, we empower students to achieve their career goals, dreams and aspirations.
As a Student Support Administrator Part-Time (Learning Coach), you'll provide essential support and motivation, guiding students through their Pitman training journey. You'll also oversee a variety of examinations, playing a key role in their success.
Be part of our legacy and help shape the future of our students at our new Reading location.
Our work environment includes:
- Newly expanded and refurbished training centre
- Growth opportunities
- Social Events
- Inclusive & Fully Supportive Atmosphere
- A Vibrant Team passionate about helping people
About the role
As a Pitman Training Learning Coach, you will be primarily responsible for:
- Ensuring all our Pitman Reading Students are supported, motivated and encouraged throughout their learning journey.
- Exceptional student support at all times.
- This is a part-time position with a regular schedule of Wednesday through Friday, with flexibility to provide on-call support when needed.
The main daily responsibilities of the role include, but are not limited to, the following tasks:
- Providing a first point of contact to students and exam candidates for all support throughout their learning journey.
- Managing, administering and invigilating high-stake examinations, ensuring all policies are followed.
- Working alongside students 1:1 where they require extra support with elements of their Course, Award or Diploma.
- Motivating and encouraging students to help them reach their career goals.
- Monitor student progression and where students face learning barriers, and conduct discussions to aid completion.
- Provide job-seeking assistance through the running of mock interviews and CV clinics.
- Celebrating student success includes facilitating graduation ceremonies for students who have completed their studies.
- General administration and record keeping, ensuring high levels of accuracy.
- Assisting with the continued generation of content for social media platforms.
- Sharing in the responsibility and management of the day-to-day running of our new training centre.
- Undertaking any other duties reasonably requested to deliver the companies’ objectives.
You will work closely with the existing team to maintain and improve our services.
Qualifications and Skills
- Passionate about helping others
- Previous experience in administration, customer-focused environments, or other related roles (minimum 1 year of experience)
- Excellent problem-solving skills and time management
- Confident in using IT, Microsoft Outlook and Teams
- Self-motivated and willing to learn new skills
- Good communication and interpersonal skills
- Excellent attention to detail with a high level of accuracy
- Highly organised, with the ability to prioritise workload and a proven ability to work with little supervision
- An experienced and enthusiastic team player, able to provide comprehensive support for the wider team to achieve their goals
- Whilst these skills are essential, personality and a positive attitude are key for this role, and you will need to have a genuine interest in helping people and their professional development journey.
Location:
- Pitman Training Reading: Bowman House, 2-10 Bridge Street, RG1 2LU
Benefits:
- Opportunity and encouragement to enrol on our nationally recognised courses and diplomas at any time, fees paid on your behalf.
- Monthly Bonus Scheme
- Access to a Health Care Scheme and Life Assurance after a 6-month probationary period.
- 25 days’ annual leave, plus Bank Holidays.
Job Type: Full-time
Pay: £13.33 per hour
Benefits:
Experience:
- Customer service: 1 year (required)
- Microsoft suit: 2 years (required)
Work Location: In person
