Digital Trading Manager 12m FTC
In a nutshell
As a Digital Trading Manager, you will be accountable for owning and driving the performance and growth of categories across digital channels for Argos, ensuring that our category strategies are brilliantly executed within our customer missions. The dynamic and fast-moving nature of this role will require confidence, resilience, influencing and sound commercial judgement to prioritise and deal effectively with fast changing scenarios and opportunities.
What I am accountable for
Develop and execute a comprehensive digital strategy across your categories of responsibility.
Drive improvements in digital KPIs in line with business targets for your trading division, utilising all available and applicable trading levers to drive visibility, conversion, sales and profit in-order to deliver your agreed budgets.
Ensure you and your team are utilising all the tools and insights available to them, to improve digital metrics and commercial outcomes.
Encourage an insight driven culture to ensure a continuous improvement programme exists across the team, along with strong examples of ‘test and learn’ activities. Where tool development is needed to execute your plans, collaborate with key stakeholders to enhance our capabilities within agreed timeframes/structures.
Work with other Digital Trading Managers across the team on key projects to enhance our offer and drive our digital performance and metrics, prioritising team resources to align to deliver at pace.
Play an integral role in shaping future journey and optimisation strategies in collaboration with Product Content and Content & Experience teams – ensuring your refined category knowledge is fully factored.
You’ll produce a clear category plan, refreshed annually and refined frequently – which will ensure Digital plays a leading role in our broader business ambition for your given areas of responsibility.
Work closely with the Commercial Trading leadership teams to ensure scope of digital trading is understood, ways of working are clearly established, and lines of communication are clear.
Ensure you/your team play a key role in promotional and category planning activities utilising data, analytics and insights from relevant tools and reporting.
Attend key leadership meetings, cascades, relevant away days and commercial reviews, sharing performance updates and helping shape commercial strategy.
Ensure trading improvement opportunities and risks are identified and acted upon in a timely manner.
Work closely with Customer and Event Planning teams, Content and Experience, Nectar360, Product and the Digital Operations Centre to support efficient and on time delivery of the content plan / initiatives.
Ensure that across your team there are high levels of competitor awareness for their categories and customer experience enhancements regularly monitored and communicated.
Ensure you and your team are working within all legal frameworks.
Lead, coach & develop your team, ensuring they understand the overall digital strategy along with their part in achieving the strategy. Ensure targets are clear and reporting against these targets is consistent.
Ensure appropriate training needs are identified, stretch and develop your team building capabilities and create an inclusive, collaborative and proactive working environment.
What I need to know
Essential
You are passionate and enthusiastic about e-commerce within retail.
You have a high level of customer focus and ability to work with others to achieve business objectives whilst delivering optimum customer experience.
You have strong analytical and numerical capability and are able to develop robust strategies and recommendations, based on data & insight.
You will be a confident decision maker and use sound commercial judgement, to prioritise, communicate and deal effectively with fast changing scenarios.
You are great at building strong relationships with key stakeholders within Digital and other relevant areas within the business, influencing outcomes for your unit.
You drive a ‘digital mindset’ across stakeholder teams that you work with.
You are a credible communicator, with the ability to influence on a number of levels both internally and with external suppliers.
You can challenge stakeholders by utilising strong storytelling and actionable insights.
You are committed to personal and team development and have experience directly managing colleagues and teams
Desirable
You understand how the retail business works and how each division interacts and operates (ideally with experience).
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