The Customer Solutions Specialist (SC) is a technical practitioner within Maintel’s Design & Transition function, responsible for the engineering design, build, and delivery of customer solutions across Security & Connectivity platforms including routing and switching, SD-WAN, managed firewall, MPLS connectivity, and associated security architectures.
The role is structured around a “deep specialism, broad capability” model: every Specialist brings hands-on expertise in one or more Security & Connectivity platforms and is expected to actively cross-train and develop capability across the wider portfolio, supporting a flexible team that delivers without dependency on individual specialism. The postholder owns the production of Low-Level Design (LLD) documentation and Master Technical Documents for their assigned programmes, collaborating with peer Specialists where the work crosses specialisms, requires combined expertise, or warrants peer review.
The Specialist builds and configures customer solutions using structured templates stored within Maintel’s automated delivery system, contributes to Operational Readiness documentation, and attends customer sites for hardware deployment and on-site troubleshooting. They work as part of a merged engineering team, sharing knowledge, supporting peer problem-solving, and contributing to a collaborative environment where capability grows across all engineers.
Maintel is a communications managed services provider. We empower our clients across the public and private sector to deliver mission critical services and achieve their workplace, service and customer experience goals.
We consult on the design, deploy and manage network infrastructures, platforms and software, including our own, that keep ongoing operations running smoothly and dependably, protecting business as usual, at the same time being flexible enough to adapt.
When customer, employee, the general public and regulatory expectations are ever-changing, choose Maintel. We provide progressive, solid solutions that help you succeed in a demanding, dynamic world.
Maintel, founded in 1991 by Tim Mason and Angus McCaffery, started as a small operation providing telephone maintenance contracts.
Over the years, we have grown into a major player in communications technology, achieving significant milestones such as floating on the London Stock Exchange in 2004 and completing numerous strategic acquisitions.
These acquisitions, including Azzurri Communications and Intrinsic Technology, expanded our expertise in unified communications, cloud, and networking.
Today, Maintel continues to transform businesses with cutting-edge solutions like Cloud Contact Centres, Security & Connectivity and Unified Communications, positioning us as a leader in the digital-first era.
Using technology to create customer experiences, services and workplaces that inspire and empower people.
To be the first-choice technology services partner of ambitious brands and public services, chosen because of our dependable enablement of their vision and operations.
We become trusted insiders within our clients’ organisations. An embedded partner working in close collaboration to deliver their workplace, service and customer experience strategies.
We consult on the design, deploy and manage solid technology solutions – mission critical infrastructure, platforms and applications that ensure our clients businesses run efficiently and securely, achieving their ambitions, while always being ready to adapt.
