About Us
We’re National Grid Electricity Distribution (NGED), the owner and operator behind the electricity distribution systems for the Midlands, the Southwest of England and South Wales. Serving communities of more than 8 million people, our expert teams deliver heat, light and power for homes and businesses.
National Grid employs over 29,000 people worldwide. We are building an inclusive workplace, a place to actively celebrate the cultures, personalities and preferences of our colleagues – who in turn help to build the success of our business and reflect the diversity of the communities we serve. Our vision is to be at the heart of a clean, fair and affordable energy future and we are doing this in a fast-moving industry with an increasing focus on tackling climate change, exploring new energy sources that are renewable, low carbon, and improve efficiency to meet demand.
Job Introduction
An opportunity is available for a Team Admin Assistant based at our Church Village, Cardiff depot. This role will primarily be office based.
Working under the direction of the Operations Manager the Team Admin Assistant plays a key role in supporting the operations team through effective administrative and coordination support. You will be a dependable team player, contributing to daily office functions and general administrative duties.
Main Responsibilities
- Responding to customer enquiries both verbally and in writing.
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Assist the Team Support with a range of admin tasks.
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Support the co-ordination of the team’s response to network faults.
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Send development plans to mapping via mapping centre tracker.
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Raising purchase orders and managing invoices.
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Update systems with connectivity issues.
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Call customers after works to survey our customer service performance.
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Assist other team members as and when required.
The Ideal Candidate
You will be an experienced customer-focused administrator with excellent organisational abilities, able to prioritise, multitask, and manage workloads effectively. It would beneficial if you have worked on projects where you have taken ownership of tasks.
A confident communicator, particularly on the telephone, you will demonstrate excellent communication and customer service skills at all times. Be comfortable working with numerical data to support operational activities.
You should be an effective team player who can also work independently, showing initiative when required.
Experience using a range of IT systems is essential, along with the ability to quickly adapt to new systems and processes.
#LI-SH1
About The Company
Joining the UK’s leading electricity distribution business means plenty of career opportunities and well-deserved recognition. We reward hard work and encourage ambition. So, as well as a competitive salary, you will also benefit from:
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26 days paid leave plus 8 bank holidays, up to 28 days with continuous service
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Competitive contributory pension scheme (we double match your contributions up to a maximum of 12%)
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Annual Share Save plan
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Contributory private healthcare scheme for you and your family
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Support via our Employee Assistance Programme, including musculoskeletal and physiotherapy services
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Free on-site parking at all our main sites
Things you need to know
National Grid Electricity Distribution is committed to safeguarding the interests of the Company, colleagues and customers. This role is subject to a satisfactory Barring Service (DBS) check. Depending on the role, different levels of screening and vetting are required. Some roles require a triannual check.
Please note that in most cases, National Grid is unable to offer sponsorship for employment under the UK points-based immigration system. As such, applicants must have the legal right to work in the UK without requiring sponsorship now or in the future under the UK points-based immigration system. However, in exceptional circumstances where there is a clear and demonstrable need for specialist skills that cannot be sourced from the local labour market, National Grid may consider offering sponsorship. All applications are welcome from candidates who meet these requirements, regardless of race, nationality, or ethnic origin.
As an equal opportunities employer who is committed to Diversity, Equity and Inclusion, we celebrate individual difference and are actively bringing in more employees from diverse backgrounds to build on our inclusive culture. If you require additional support to complete your online application, please email [email protected]
Recruitment correspondence is usually sent by email, please check your email account including spam/junk folders regularly after the closing date.
We reserve the right to close the vacancy early should sufficient numbers of suitable applications be received, so it would be best to apply as soon as you can.
