Transport Assistant
Role Overview
Whitby DAG are looking to recruit a Transport Assistant to support our busy transport operation.
The role involves taking transport bookings, arranging vehicles and drivers, maintaining records, preparing documentation and ensuring smooth day-to-day transport operations. Ensuring all bookings, trips, vehicle movements, driver activities, and logistics documentation are accurately recorded, compliant, and delivered on time. The role requires strong organisational skills, excellent communication, and the ability to work with customers online and face to face.
Available Position
Part time contracted hours,16 hours per week, worked over 3 or 4 days per week by arrangement
Main Duties
· Handling booking enquiries and completing transport paperwork.
· Providing clear instructions, assisting with route information and supporting drivers.
· Managing vehicle check-in/check-out procedures and ensuring documentation accuracy.
· Ensuring that all DAG Vehicles are road legal and regularly serviced and maintained.
· Ensuring that all volunteer drivers are DBS checked and MIDAS trained.
· Organising keys, paperwork, vehicle packs and ensuring vehicles are ready for use.
· Performing basic visual safety checks and reporting faults or maintenance issues.
· Organising Members trips and outings.
· Updating booking systems, maintaining logs and ensuring accurate administrative records.
· Providing excellent customer service at all times.
· Assisting with occasional local vehicle or equipment movements.
· Identifying and organising appropriate training for drivers and passenger assistants
· Supporting the development of DAG’s transport services, including trips, outings and Hospital Transport
· Supporting volunteering opportunities within the Organisation
Secondary Areas of Responsibility
· To help provide office cover, answer the telephone, email and personal enquiries and to refer as appropriate
· To attend and contribute to staff and planning meetings as appropriate
· To attend regular supervision meetings
· To attend appropriate training as agreed
Essential Criteria
· Friendly and approachable.
· Reliable and punctual.
· Comfortable working independently.
· Confident communicating with drivers, customers and colleagues.
· Accurate with paperwork and able to follow procedures.
· Physically capable of occasional light equipment handling.
· Customer-focused and professional.
Desirable Criteria
· Have experience in transport, logistics or customer service.
· Possess good IT skills including booking systems and email.
· Have a friendly, confident and professional manner.
· Offer flexible availability.
Who Might This Role Suit?
This position may be particularly attractive to:
· Retired or semi-retired individuals seeking rewarding part-time work.
· Individuals who enjoy helping customers and supporting local services.
· Those seeking local employment with a strong community focus.
Salary
£13.45 per hour
Benefits
· Part-time contracted hours.
· Holiday pay entitlement.
· Additional hours may be available during busy periods.
· Full training provided.
· Supportive team environment.
· Varied and customer-focused work.
· Opportunity to make a meaningful difference.
Location
Whitby DAG, The Coliseum, Victoria Place, Whitby, North Yorkshire, YO21 1EZ
How to Apply Please submit your CV and a brief covering note explaining your interest in the role. Successful applicants will be required to provide two satisfactory references.
As a Disability Confident Employer, we are committed to creating an inclusive and accessible recruitment process. We follow the Equality Act 2010 definition of disability. If you consider yourself to have a disability and would like to be considered under the Disability Confident scheme, please let us know. If you require any reasonable adjustments at any stage of the recruitment process, please don't hesitate to contact us. We are committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. We welcome applications from people of all backgrounds and experience levels. Full training will be provided to successful applicants. We are committed to providing an inclusive and welcoming service to all customers and encourage applications from individuals who share those values.
Pay: £13.45 per hour
Work Location: In person
