Job Title: Business Coordinator
Salary: £27,945 per annum
Position Type: Permanent
Type of Employment: Full time
Hours: 40 hours per week
Location: Alder Hey Children's Hospital, East Prescott Road, Liverpool, Merseyside, England, L12 2AP
Main Duties and Responsibilities
Demonstrate a clear understanding of Mitie's operational objectives and Service Level Agreement (SLA) requirements relevant to the role.
Provide Helpdesk support during holiday and sickness cover by accurately allocating reactive and planned maintenance service requests within agreed timescales.
Maintain effective planning and organisational practices while ensuring confidentiality and respecting the needs of all stakeholders.
Ensure all maintenance records are maintained within the Integrated Management System (IMS) and are available for audit and inspection purposes.
Support the preparation and coordination of audits when required.
Deliver excellent customer service to both internal and external customers, escalating service issues to the appropriate manager where necessary.
Raise purchase orders for Mitie teams and provide project finance support as required.
Coordinate and maintain business trackers, ensuring information is accurate and up to date.
Provide administrative support to managers across the account.
Assist with the management and monitoring of accrued income.
Support the day-to-day operation of the account by contributing to the efficient delivery of business processes and compliance requirements.
Key Skills
Organisation and planning
Customer service excellence
Administrative support
Financial administration and purchase order processing
Data management and record keeping
Microsoft Office proficiency
Attention to detail
Time management and prioritisation
Communication and stakeholder management
