Overview
We are seeking an experienced and dynamic Hotel Manager to oversee the daily operations of our popular establishment. Casa Brighouse is the leading venue in the area for large scale events and weddings, located within the Cromwell Nature Reserve opposite Lake Cromwell. Our extension and redevelopments are to be completed by July which will give us 23 hotel rooms with a second large function room to be completed by August. We have a large restaurant, wine bar and terraces. The ideal candidate will possess strong leadership skills, a passion for hospitality, and a commitment to delivering exceptional guest experiences. This role offers an exciting opportunity to lead a dedicated team, ensure operational excellence, and uphold the highest standards of service within a vibrant hotel environment.
Responsibilities
- Lead and supervise all hotel departments, including front desk, housekeeping, food and beverage to include restaurant, wine bar and lake side terraces, all events, functions and weddings, maintenance, ensuring seamless coordination and efficiency.
- Develop and implement operational policies and procedures to optimise guest satisfaction and operational performance.
- Manage staff recruitment, training, scheduling, and performance evaluations to foster a motivated and professional team.
- Oversee financial management tasks such as budgeting, revenue management, and cost control measures.
- Maintain high standards of guest services by resolving complaints promptly and ensuring all guests have a memorable stay.
- Ensure compliance with health and safety regulations, licensing requirements, and hotel policies.
- Foster positive relationships with guests, vendors, and local community partners to enhance the hotel's reputation.
- Analyse occupancy rates and market trends to develop strategies for increasing bookings and revenue.
Requirements
- Proven experience in hotel management or a similar role within the hospitality industry.
- Strong leadership skills with previous supervising experience.
- Excellent organisational abilities with attention to detail in managing multiple departments simultaneously.
- Knowledge of human resources practices including recruitment, training, and staff development.
- Exceptional guest service skills with a focus on delivering outstanding hospitality experiences.
- Demonstrated ability to lead teams effectively while maintaining high standards of professionalism.
- A genuine passion for hospitality combined with excellent communication skills in English; additional languages are advantageous. This position offers an engaging environment where leadership qualities are valued alongside a dedication to exceptional service delivery. We welcome applications from candidates eager to make a significant impact within our organisation through their expertise in hotel operations and guest relations.
Pay: £50,000.00 per year
Work Location: In person
