Customer Service Manager duties and responsibilities
The responsibilities and duties of a Customer Service Manager may differ slightly but their main
duties a n d responsibilities m a y include:
- Overseeing the customer services teams
- Training and managing Customer Service Assistants and Representatives
- On-boarding and training new employees
- Setting customer satisfaction targets and working with the team to meet targets
consistently
- Interacting with customers daily by answering their questions and directing them to the
appropriate service for their needs
- Creating customer loyalty programs to increase revenue and improve client retention
- Establishing customer service policies and procedures
- Staying updated on developments in the customer services field
Job Type: Full-time
Pay: £32,000.00-£42,000.00 per year
Benefits:
Work Location: In person
