Use your scientific background to build an international commercial career
Do you have a background in life sciences and enjoy working with people?
Perhaps you're a recent graduate with customer-facing experience, currently working in a laboratory and looking to move into a commercial role, or already have experience in customer service, sales or technical support.
We're recruiting for a growing biotechnology company specialising in high-performance PCR and molecular biology reagents, used by customers across academia, biotechnology, diagnostics and pharmaceutical industries worldwide.
They're creating a brand-new Customer Success / Inside Sales position to strengthen the experience of their international customers and support their global distributor network.
This is an excellent opportunity to combine your scientific knowledge with customer interaction and commercial experience, with the potential to progress into Channel Management as your career develops.
The Role
You'll become a key point of contact between customers, distributors and the wider commercial team, with a particular focus on international markets outside the UK and US.
You'll be responsible for ensuring customer enquiries and commercial opportunities receive the right follow-up, while helping distributors provide an excellent experience to their customers.
Your responsibilities will include:
- Qualifying inbound customer enquiries, including sample and quotation requests
- Speaking with customers across international markets
- Working with distributors to ensure leads and enquiries are followed up effectively
- Building strong relationships with customers and distribution partners
- Supporting the Industrial Sales team with lead generation campaigns
- Tracking customer enquiries and commercial opportunities through the CRM
- Working closely with Sales, Marketing and Product Management
- Helping ensure customers receive a responsive and positive experience
- Developing your knowledge of PCR, molecular biology products and their applications
Who We're Looking For
We're looking for someone who is scientifically minded, confident with people and interested in developing commercially.
You'll ideally have:
- A degree or practical background in Molecular Biology, Biotechnology, Biochemistry, Biomedical Science or another relevant Life Science discipline
- Knowledge or experience of PCR and/or molecular biology
- Customer-facing experience – this could come from sales, customer service, technical support, applications, retail, hospitality or another people-focused position
- Excellent communication and relationship-building skills
- A genuine interest in developing a career within commercial life sciences
European language skills would be particularly advantageous
As you'll be supporting customers and distributors across international markets, we'd be especially interested in hearing from candidates who speak an additional European language alongside English.
Previous scientific sales experience isn't essential – the company is open to candidates with the right scientific background, customer-facing skills and commercial potential.
Why Join?
This isn't just an opportunity to move into an office-based sales role. You'll be joining a growing biotechnology company where you can build genuine international commercial experience from the outset.
You'll benefit from:
- Exposure to customers and distributors across global markets
- Full training on the company's PCR and molecular biology portfolio
- CRM and commercial training
- The opportunity to work closely with Sales, Marketing and Product Management
- A supportive, collaborative team environment
- A company with examples of developing and promoting people internally
- Potential progression into Channel Management and wider commercial opportunities as the business grows
Salary & Benefits
- £28,000–£35,000, depending on experience
- 26 days annual leave plus Bank Holidays
- Company pension
- Cycle to Work Scheme
- Product and CRM training
- Long-term career development opportunities
Location - Oxford (OX4)
The company has an office-based culture, so this position will be based in the Oxford office five days per week, with some flexibility where needed.
Interested?
If you have a life science background, enjoy working with customers and would like to develop an international commercial career, we'd love to hear from you.
This could be particularly suited to a life science graduate with customer-facing experience, a laboratory scientist looking to move commercially, or someone already working in scientific customer support or sales.
#INDUK
Pay: £26,000.00-£35,000.00 per year
Benefits:
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
Application question(s):
- Do you have any PCR/ molecular biology experience?
Language:
- any European languages (preferred)
Work authorisation:
- United Kingdom (required)
Location:
Work Location: In person
