UK Remote with travel
£45,000 - £55,000 + Commission
Help shape the future of education through technology that makes a real difference.
If you're passionate about building meaningful customer relationships, driving commercial growth, and working with software that genuinely improves learner outcomes, this could be the perfect next step in your career.
At Tribal, we're transforming the way education providers support learners around the world. As an Account Director, you'll be at the heart of that mission—partnering with colleges, universities, and training providers to help them get the most from our market-leading Student Information System, EBS.
With a strong earning potential of up to £75,000 OTE, the opportunity to work with an established customer base, and the chance to influence the future of educational technology, this is a role where you can truly make an impact.
About Tribal
Tribal is a leading global EdTech organisation, providing innovative software and services that help education institutions deliver outstanding learner experiences and achieve successful outcomes.
We work with education providers worldwide, developing solutions that simplify complex processes, improve operational efficiency, and enable institutions to focus on what matters most – helping learners succeed.
About EBS
EBS is Tribal's powerful and flexible Student Information System, used across Further Education, Higher Education and vocational training organisations.
The platform provides a single, real-time view of learners, staff, and operational data, helping institutions manage everything from student engagement and reporting to funding, compliance, and performance. Through its modular design, customers can tailor the solution to fit their unique requirements while supporting long-term growth and success.
The Opportunity
As an Account Director, you'll be responsible for growing and developing relationships within our existing customer base, identifying opportunities to introduce additional products and services that help our customers achieve their goals.
This is a consultative role where success comes from understanding customers' challenges, acting as a trusted advisor, and helping them unlock greater value from their investment in Tribal.
You'll regularly engage with senior stakeholders, lead strategic account reviews, and work closely with Marketing, Product, Operations and Sales teams to drive customer success, retention, and revenue growth.
The role includes customer visits across your territory, with travel typically required around one day per week.
What You'll Be Doing:
Building trusted partnerships with education customers and becoming their go-to advisor.
Driving account growth through upselling and cross-selling opportunities across the Tribal portfolio.
Leading regular customer meetings and strategic account reviews.
Identifying ways customers can maximise value from the EBS platform.
Collaborating with Marketing and Operations teams to generate pipeline and support growth campaigns.
Managing and maintaining an accurate sales pipeline and forecast.
Supporting customer retention by proactively addressing risks and ensuring high levels of satisfaction.
Representing customer feedback internally to influence product development and future solutions.
Keeping up to date with sector trends and identifying new opportunities within the education market.
Working closely with the wider sales team on bids, proposals, customer events and business development activities.
Acting as a proud ambassador for Tribal at industry events and conferences.
What We're Looking For:
You'll be a relationship-led sales professional who enjoys working consultatively with customers and delivering measurable outcomes.
You'll likely have:
Experience in a sales, account management, or business development role within the education sector.
Knowledge of Further Education (FE), Higher Education (HE), Work-Based Learning (WBL), or vocational training environments.
Strong commercial and consultative selling skills.
A track record of growing customer accounts and achieving revenue targets.
The ability to build credibility and influence with stakeholders at all levels.
Experience developing account plans, managing sales pipelines, and producing accurate forecasts.
Bonus Points If You Have:
Experience selling software, SaaS, or technology solutions.
Knowledge of Student Information Systems (SIS) or student management platforms.
A strong understanding of the wider education technology market.
Why Join Tribal?
At Tribal, you'll join a collaborative team that genuinely cares about its people and the impact our technology has on education worldwide.
We offer a comprehensive range of benefits designed to support your wellbeing, career development, and work-life balance, including:
Private Medical Insurance
Health Cash Plan
Employee Assistance Programme
Generous parental leave policies
Buy and sell holiday scheme
The opportunity to work overseas for up to 8 weeks per year
Continuous learning and e-learning opportunities
Volunteer Days to support causes that matter to you
Achievers reward and recognition platform
Flexible and hybrid working options
Most importantly, you'll have the opportunity to work with innovative technology that positively impacts learners, educators, and institutions every day.
As an equal opportunity employer, Tribal celebrate diversity and are committed to creating an inclusive environment for all employees. We make sure that our recruitment and selection processes never discriminate based upon any protected characteristics and actively welcome applications from all groups, not least those underrepresented in the tech sector.
Note to all applicants - Tribal reserve the right to close an advertisement to applications ahead of the advertised closure date. For this reason, shortlisting may take place prior to the closing date on some occasions. With this in mind, please do not hesitate to apply early.
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