Sr Solutions Manager - WMS
The Senior Solutions Manager is a senior client-facing role responsible for translating customer needs into commercially viable, technically sound solutions and executing billable professional services engagements. This role bridges sales, product, and delivery — owning scoping, SOW development, pre-sales demonstrations, and delivery oversight to ensure customer outcomes, on-time delivery, and margin targets.
-
Primary responsibilities:Pre-sales & Opportunity Development
-
Billable Delivery & Account ExecutionCustomer Relationship & ExpansionSolutions & Practice Development
-
Lead discovery workshops to capture business objectives, processes and success metrics.
-
Create solution architectures, technical designs, and high-value proposals aligned to customer outcomes.
-
Develop accurate SOWs, resource plans, delivery timelines, assumptions and risk registers.
-
Support commercial negotiations and provide input on pricing, T&Cs and change control.
-
Serve as lead consultant on assigned billable engagements — run workshops, proof-of-concepts, implementations, and advisory services.
-
Coordinate with project managers and delivery teams to ensure scope control and customer satisfaction.
-
Monitor engagement financials (utilization, margin, billing milestones) and escalate risks early.
-
Build trusted advisor relationships with C-level and operational stakeholders.
-
Identify upsell and cross-sell opportunities; support renewal and expansion motions.
-
Create reusable deliverables (accelerators, templates, runbooks, training materials).
-
Mentor and coach junior consultants; contribute to recruiting and skill development.
-
Capture lessons learned and drive process improvements.
-
Commercial / Billable expectations:
-
Maintain a billable utilization target (suggested 65–80% depending on role mix).
-
Responsible for accurate time capture, billing documentation and timely invoicing support.
-
Support revenue forecasting and pipeline hygiene for professional services bookings.
-
Success metrics (examples):
-
Billable utilization percentage and revenue contribution vs target.
-
Customer satisfaction / NPS for engagements.
-
On-time/on-budget delivery rate and margin attainment.
-
Required qualifications:
-
Bachelor’s degree in Business, Computer Science, Engineering or related field (or equivalent experience).
-
7+ years in solution consulting, professional services, or solutions engineering with billable engagement experience.
-
Experience writing SOWs and managing commercial professional services engagements.
-
Strong stakeholder, presentation and negotiation skills.
-
Proven problem-solving, process orientation and ability to work in cross-functional teams.
Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
