Facilities Manager – South & West London
Looking for a role where no two days are the same? Where you can make a real impact on keeping a major transport operation running safely and smoothly?
We’re looking for an experienced and proactive Facilities Manager to support our Head of Facilities in ensuring our depot network across South and West London operates safely, efficiently, and remains fully compliant.
The Facilities Manager supports the Head of Facilities in the day-to-day operational management of hard and soft facilities services across a diverse portfolio of operational sites.
This includes supporting the management of building fabric, building services, engineering workshops, operational plant, tools, and equipment, ensuring all assets required to support safe, reliable, and compliant bus operations are maintained, available, and fit for purpose.
The role covers office and operational buildings, engineering workshops, external yards, vehicle parking areas, canteens, and remote satellite sites, while supporting the delivery of maintenance activities, asset upkeep, and infrastructure improvements aligned with operational requirements.
A critical element of the role is supporting the delivery of full statutory compliance, safety assurance, operational readiness, and robust process governance, with business continuity at the core of all activities.
This is a highly visible and hands-on operational role that requires regular travel between multiple sites across South and West London. One day you may be overseeing compliance activities at a busy engineering depot, the next managing contractors delivering projects, responding to operational issues, reviewing maintenance performance, or supporting investment and improvement programmes. The ability to effectively prioritise workloads, manage competing demands, and build strong relationships with depot management teams, contractors, and stakeholders is essential.
Working closely with operational and engineering colleagues, you will help ensure facilities support the safe and reliable delivery of transport services, whilst driving high standards of maintenance, compliance, housekeeping, and customer service. You will also play a key role in managing reactive repairs, planned preventative maintenance programmes, contractor performance, and facilities-related projects from conception through to completion.
The successful candidate will be comfortable working independently, making informed decisions, and balancing strategic priorities with day-to-day operational demands. A flexible approach is essential, as occasional attendance outside normal working hours may be required to support operational incidents, emergency repairs, or planned works.
If you thrive in a fast-paced environment, enjoy solving problems, and want to play a key role in maintaining critical transport infrastructure across London, we'd love to hear from you.
You’ll be right at the heart of operations, making sure our depots, workshops, and facilities are safe, compliant, and ready to support daily bus services.
From managing reactive and planned maintenance, to working hands-on with contractors and colleagues across Engineering and Operations, you’ll help keep everything moving—literally.
- Keeping critical depot equipment up and running (lifts, wash systems, brake testers, fuel infrastructure).
- Managing hard & soft FM services across multiple sites.
- Using CAFM systems (like MaintainX) to track maintenance, costs, and performance.
- Supporting compliance with key regulations (LOLER, PUWER, fire safety, and more).
- Helping ensure we’re always audit-ready and aligned with ISO standards.
- Working closely with teams to support safe daily operations.
- Jumping in when it matters most—supporting incidents and emergencies when needed.
Essential Skills & Experience
- Proven experience in a facilities management, property, building services, or operational estates management role.
- Strong understanding of both hard and soft facilities management disciplines.
- Experience managing planned preventative maintenance (PPM) programmes, reactive repairs, and contractor performance.
- Knowledge of statutory compliance requirements relating to commercial and operational premises, including areas such as fire safety, electrical safety, water hygiene, asbestos management, lifting equipment, gas safety, and building compliance.
- Experience managing external contractors, service providers, and maintenance suppliers.
- Ability to prioritise workloads and manage multiple projects and operational issues simultaneously.
- Strong problem-solving and decision-making skills with the ability to work under pressure.
- Excellent communication and stakeholder management skills, with the ability to build effective working relationships at all levels.
- Competent in the use of CAFM systems, Microsoft Office applications, and digital reporting tools.
- Experience preparing reports, analysing maintenance performance data, and managing budgets or expenditure.
Full UK driving licence and willingness to travel regularly between sites across South and West London.
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Knowledge
- Good understanding of health and safety legislation and its practical application within operational environments.
- Knowledge of facilities maintenance best practice and asset management principles.
- Understanding of contractor management processes, permit-to-work systems, and safe systems of work.
- Awareness of business continuity requirements and the importance of maintaining operational resilience.
- Understanding of procurement processes, contract management, and supplier performance monitoring.
Knowledge of building services including electrical, mechanical, HVAC, plumbing, fire detection, security systems, and general building fabric maintenance.
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Personal Attributes
- Highly organised with excellent attention to detail.
- Self-motivated and able to work independently with minimal supervision.
- Practical and solutions-focused approach to problem solving.
- Strong customer service ethos and commitment to delivering high standards.
- Flexible and adaptable, with the ability to respond effectively to changing operational priorities.
- Professional, approachable, and confident when dealing with colleagues, contractors, and stakeholders.
- Able to balance strategic objectives with the demands of day-to-day operational delivery.
- Resilient and calm under pressure, particularly when responding to incidents, service disruptions, or urgent operational requirements.
Desirable Qualifications & Experience
- IWFM, BIFM, IOSH, NEBOSH, or equivalent professional qualification.
- Experience within a transport, engineering, industrial, manufacturing, logistics, or multi-site operational environment.
- Experience managing facilities-related projects and capital improvement works.
- Knowledge of environmental and sustainability initiatives within facilities management.
- Experience implementing or managing CAFM systems and asset management databases.
- Understanding of engineering workshop environments and associated compliance requirements.
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Free travel on all TfL routes for you and a friend or family member (once you’ve worked with us for three months)
- Free online and face-to-face counselling, legal advice and more through our employee assistance programme
- Our contributory pension scheme – you put in 5% of your salary each month and we’ll add 3% on top. Our pensions also include a death-in-service benefit which pays out a tax-free lump sum if you die while you’re employed by us
- Life insurance (if you sign up to the pension scheme)
- Employee benefits from shops and retailers – including Apple, Adidas, Nike, Vue, Odeon, Sainsbury’s, Asda, Morrisons and more
Transport UK London Bus operates bus services across London on behalf of TFL, plus rail replacement and event services across the UK. We operate approximately 11 per cent of the capital's world famous red bus network, running around 950 vehicles and employing around 2,900 employees across six busy depots in Central, South and West London. We run a number of routes, carrying over 150 million passengers a year on TfL’s contracted bus network.
Transport UK London Bus is working hard to make sure our workforce is a true representation of society, and we fully support diversity, inclusion and equity. This means we take a zero-tolerance approach to all forms of discrimination and harassment. We encourage suitably qualified applicants from under-represented groups to apply. A copy of our Diversity, Inclusion and Equality Policy is available on request.
