Job Overview
We're looking for a highly organised and detail-oriented Sales Administrator to play a key role in supporting our sales function. As an integral part of the team, you'll be responsible for ensuring a seamless customer journey from the moment a sale is agreed through to successful completion.
Working closely with our Sales Consultants, you'll accurately profile new customers, maintain and update CRM systems, prepare quotations and contract documentation, submit sales to energy suppliers, and provide end-to-end administrative support throughout the sales process.
This role is ideal for someone who thrives in a fast-paced environment, takes pride in delivering accurate, high-quality work, and enjoys being an essential part of a collaborative team. Strong organisational skills, excellent communication, and the ability to manage your workload independently are key to succeeding in this position.
Responsibilities
- Accurately maintain customer records across multiple CRM systems.
- Obtain customer usage and contract information from energy suppliers.
- Build and maintain strong relationships with suppliers and internal stakeholders.
- Generate accurate energy quotes using pricing matrices.
- Prepare customer contract documentation and complete all compliance and accuracy checks.
- Submit completed sales to energy suppliers within required deadlines.
- Provide administrative support to the sales team, ensuring smooth and efficient handovers.
- Ensure all customer data is handled in line with company procedures and compliance requirements.
- Work towards agreed KPIs, including accuracy and service level targets.
- Develop a strong understanding of internal and supplier processes to deliver an efficient, compliant, and seamless customer journey.
Skills and experience
- Proven experience in an administrative, sales support, or data entry role.
- High level of accuracy and strong attention to detail.
- Confident communicator – both written and verbal – with the ability to liaise internally and externally.
- Strong organisational and time-management skills.
- Able to work independently and take initiative.
- Proficient in Microsoft Office (Excel, Outlook, Word).
- Knowledge of CRM systems or customer onboarding processes
- Experience within the energy or utilities industry would be desirable
What’s in it for You?
Reward & Benefits
- Competitive basic salary of £27,255 + monthly bonus
- 23 days annual leave plus bank holidays off + additional wedding leave
- Most of December off – FULLY PAID
- Carry over unused annual leave or sell them back to the company
- Private healthcare + EAP
- Monthly broadband contribution of up to £40 – no strings attached
- Free on-site parking
- On-site canteen facilities with various snacks, Starbucks for £1 and unlimited FREE Red bull for all staff
Incentives & Culture
- Team nights out, summer parties and Christmas celebrations
- Incredible prizes including TVs, games consoles, watches and headphones
- Wellbeing rewards including spa days, cinema vouchers and afternoon tea experiences
- Referral bonus scheme worth up to £2,000
- Vibrant office culture with monthly themes and regular competitions
This role offers a rewarding environment for motivated individuals eager to contribute to a thriving organisation while developing their professional skill set within sales administration.
Reach out directly to our recruitment team - [email protected] OR [email protected]
Pay: From £27,255.00 per year
Benefits:
- Canteen
- Casual dress
- Company pension
- Free parking
- Private medical insurance
- Referral programme
Application question(s):
- Do you have sales administration experience from the energy industry?
- Are you an organised person with brilliant, professional communication skills?
- Are you able to work from our office in Sunderland Monday-Friday?
Experience:
- Sales administration: 1 year (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
