Who we are:
Eudelo is one of London’s fastest-growing medical and aesthetic clinics. It is our mission to help people enjoy healthy skin and to look their very best. To do this, we work with a selection of the UK’s best Dermatologists, Aesthetic Doctors and Medical Aestheticians.
We are looking for a full-time FOH/Patient Support Coordinator for our award-winning clinic.
Friendly and professional, you will be the first port of call for our patients and will need a natural customer-focus aptitude and soft-sell approach to promoting our services. Your job will be to coordinate future appointments, answer calls and email queries. Above all to be a proud skin lover by and assisting patients in their journeys to better their skin using our unique medical dermatology approach alongside aesthetic medicine. Your engaging personality and knowledge of our procedures/products (which we will train you) will exhilarate our patients.
With the potential for growth within the company, we are looking for passionate, committed, dedicated individuals who can multi-task from managing the diary to dealing with sensitive data. This role is a long-term career opportunity in a unique and thriving business. Most importantly you will also enjoy being part of a close-knit team.
What you will be doing:
- Call handling; following up on queries, and guiding patients through their niche journey plans
- Diary managing, coordinating appointments and checking their progress
- Taking payments/advanced payments over the phone and online
- Handling a variety of spreadsheets with sensitive data
- Scheduling calls; learning about our services for sales purposes
- Filing and updating private and confidential data
- Promoting our services to new patients and answering service-specific questions
- General administrative duties
- Communicating with directors and other organisations with the highest professionalism
- Supporting patients through difficulties and finding solutions at every level of contact
- Clinic cleanliness throughout the waiting areas; promoting a sense of calm and tranquillity
Essential skills:
- Exceptional communication skills.
- Ability to prioritise and organise your workload with minimum supervision
- Proven sales experience
- Problem-solving
- A natural customer flair (with at least 1 year experience in a customer orientated role)
- IT literate; knowledge of G-Suite
- Experience of working in a luxury environment or hospitality is desirable
What we will offer you:
- Competitive salary (£25,600.00 plus commission)
- Commission scheme
- Staff discount on skincare products and treatments
- A birthday facial treatment from us!
- Complimentary consultations with the UK's leading dermatologists
- 20 days annual leave (plus, bank/public holidays)
- Internal training days
What to do next:
If you are an exceptional team player, thrive on interacting with people, and are persuasive in things you believe in with the willingness to go the extra mile then we would like to hear from you. Email us your CV.
Our Values:
We love Skin: Your passion for skin, interest
Excellence: The qualities of being outstanding and giving only the best
Positivity: Your desirable attributes, enthusiasm, optimism, and making people feel good
Integrity: Always doing the right thing, your honesty, principles, delivering promises
Caring: Your kindness, empathy for concerns, and support
We look forward to hearing from you!
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Eudelo is committed to diversity, equity and inclusion. We will not tolerate discrimination in employment, employment-related decisions, or in business dealings on the basis of race, colour, genetic information, age, sex, sexual orientation, religion, disability, ethnicity, national origin, veteran status, marital status, pregnancy, or any other legally protected status. We will strive to provide an environment free of discrimination to our team members, clients/patients, guests, and suppliers. We seek contributors from all backgrounds and walks of life to join our team, and we encourage our employees to bring their empowered, passionate, and authentic selves to work every day.
Work Remotely
Job Types: Full-time, Permanent
Pay: £25,600.00-£28,000.00 per year
Benefits:
Application Question(s):
- Have you worked in a luxury customer-focused environment?
- Are you able to work different shifts during the week and Saturdays/Sundays?
Experience:
- customer service: 1 year (Required)
Work Location: In person
