Job Summary
We are looking for a friendly, organised and compassionate Receptionist/Administrator to join our busy and supportive GP practice team in Sheffield.
As the first point of contact for our patients, you will play a vital role in providing an excellent patient experience by delivering a professional, welcoming and efficient reception service. You will support patients with enquiries, appointments and access to services while working closely with GPs, nurses and the wider healthcare team.
The role is varied and includes managing telephone and face-to-face enquiries, booking appointments, updating patient records, processing referrals, managing Accurx and Total Triage communications, scanning documents and completing general administrative duties.
The successful candidate will have excellent communication skills, a caring approach, strong organisational abilities and the confidence to work in a fast-paced environment. Previous healthcare experience is desirable but not essential, as full training will be provided for the right person.
If you are approachable, reliable and passionate about providing high-quality patient care, we would love to hear from you.
Responsibilities
- Providing a professional, friendly and empathetic reception service, acting as the first point of contact for patients, visitors and healthcare professionals.
- Greeting patients, responding to enquiries and directing them to the appropriate service or member of staff.
- Answering telephone calls promptly and courteously, managing patient enquiries and accurately recording messages where appropriate.
- Booking, cancelling and amending patient appointments in accordance with practice policies and procedures.
- Registering new patients and updating patient demographic information to ensure electronic records remain accurate and up to date.
- Processing patient referrals and supporting the coordination of appointments with GPs, nurses and the wider multidisciplinary team.
- Managing incoming and outgoing communications, including emails, Accurx requests and Total Triage submissions, ensuring these are actioned efficiently and within agreed timescales.
- Scanning, processing and accurately filing clinical and administrative documents onto patients' electronic medical records.
- Maintaining the reception and waiting areas to ensure they are clean, tidy, welcoming and well organised.
- Handling confidential patient information in accordance with GDPR, NHS confidentiality requirements and practice policies.
- Undertaking general administrative duties, including filing, document management, record keeping and other office tasks as required.
- Working collaboratively with doctors, nurses, administrative colleagues and other healthcare professionals to support the efficient day-to-day running of the practice.
- Following all practice policies, procedures, health and safety requirements, and infection prevention and control guidelines.
- Contributing to a positive team environment and providing support to colleagues as required.
- Undertaking any other reasonable duties appropriate to the role, as requested by the Practice Management Team.
Requirements
- Excellent communication skills with a friendly, professional and compassionate approach.
Desirable:
- Previous experience working as a Medical Receptionist, GP Receptionist or within a healthcare setting.
- Previous experience in a customer-facing or administrative role.
- Experience using clinical systems such as SystmOne (training will be provided).
- Experience using Accurx, Total Triage or other digital healthcare communication systems.
- Knowledge of NHS services and primary care processes.
Personal qualities:
- Friendly, approachable and professional.
- Reliable and committed to delivering a high standard of patient care.
- Willingness to learn and develop new skills.
- Able to work collaboratively with clinical and administrative colleagues.
- Ability to provide excellent customer service and support patients in a sensitive and respectful manner.
- Strong organisational skills with the ability to prioritise and manage multiple tasks effectively.
- Ability to work accurately with attention to detail.
- Ability to remain calm and professional when working under pressure in a busy environment.
- Good IT skills and confidence using computer systems.
- Ability to maintain confidentiality and handle sensitive information in line with GDPR requirements.
- A positive attitude with the ability to work effectively as part of a team.
- Flexibility to provide support and cover for colleagues, including annual leave and sickness when required.
This role provides an excellent platform for individuals eager to develop their career within the healthcare sector while contributing positively to patient experiences.
Previous candidates need not apply.
We will not respond if you have not been shortlisted due to the amount of applications we receive.
Please note that the post may be closed early due to the amount of applications we receive.
Group Interviews will take place on Thursday 8th October 2026.
Individual Interviews will take place on Thursday 15th October 2026.
Pay: £13.08 per hour
Expected hours: 16.0 – 24.0 per week
Work Location: In person
