Transport First Line Manager – Wigan
✅ Are you an experienced transport leader with a passion for developing people and driving performance?
✅ Do you enjoy motivating teams, solving operational challenges and delivering excellent customer service?
✅ Can you build a high-performing culture while ensuring safety, compliance and operational excellence?
ArrowXL is looking for a Transport First Line Manager for our Wigan depot, where you'll be empowered to make a real impact within our 2-person home delivery operation, in a supportive, collaborative environment where continuous improvement is encouraged.
In this role, you will lead a team of colleagues, ensuring the safe, efficient and compliant operation of our transport function.
You'll lead and develop teams, embed a positive culture, and drive high levels of engagement, accountability and performance across the operation.
If you're ready to lead a major operation, shape its culture, and drive meaningful improvement, we'd love to hear from you. For a confidential conversation, contact [email protected] or apply today.
Please note that any offer of employment will be subject to the successful completion of pre-employment checks, including a satisfactory DBS check where required for the role.
Main Responsibilities
- Leading and motivating a team of Service Delivery Crews and Team Leaders, providing coaching, support and development to drive high performance.
- Maximising fleet utilisation through effective resource planning and cost control, while ensuring the operation remains safe, compliant and efficient.
- Taking ownership of legal compliance, health & safety and transport regulations across the operation.
- Identifying opportunities to improve efficiency and performance within the Transport function, recommending and implementing effective solutions.
- Leading the recruitment, development and performance management of colleagues, ensuring Service Delivery Crews are fully trained in driver CPC, service delivery standards and product installation.
- Making timely decisions that protect customer service and delivery performance while maintaining a strong commercial focus.
- Managing on-site resources, including colleagues, vehicles and equipment, to ensure the operation can consistently meet and adapt to changing customer demands.
The Ideal Candidate
- At least 2 years' experience leading and managing teams, ideally within a transport operation, with responsibility for performance, engagement and development.
- Possess a good knowledge of Road Transport Regulations and hold a National CPC.
- Ensure that all ‘O’ Licence requirements are adhered to and maintained.
- Full UK driving licence.
- Demonstrable experience improving transport operations, driving operational excellence and delivering measurable performance improvements.
- Strong leadership and people management skills, with the ability to motivate, influence, coach and develop high-performing teams.
- Able to thrive in a fast-paced, ever-changing environment, making effective decisions while ensuring service, safety and delivery targets are consistently achieved.
You will get these great benefits
- Annual Leave Entitlement – 31 days' entitlement (including statutory bank holidays) which increases with service!
- Enhanced Pension Plan – including ArrowXL company contributions
- Life Insurance – Company-funded 2x basic salary life cover from day one
- Enhanced maternity, paternity, adoption and shared parental leave
- Long Service Awards – Awarded for every 5 years’ service
- Employee of the Month Incentives – Local winners across the country, plus an overall winner chosen by the CEO
- Progression and Development Opportunities – Investment into your career path via our award-winning Training Academy
- Up to 25% Staff Discount at www.very.co.uk
- Retail Discounts – Huge discount savings across retailers and restaurants, including Apple, Asda, B&Q, Halfords, Nando’s, TGI Friday’s, Screwfix and many more!
- Discounted Gym Membership – Up to 25% discount across 3700 nationally located gyms, health clubs, leisure centres, boot camps and fitness studios
- Cycle to Work Scheme – In partnership with Halfords, the Arrow XL C2W scheme offers great benefits and discounts
Pay: £16.56 per hour
Work Location: In person
