Come and join us as an insightful and innovative Technical Business Analyst, and be part of something life‑changing - helping people with sight loss live the life they choose
About the Role:
As a Technical Business Analyst at Guide Dogs, you’ll safeguard Guide Dogs’ operational continuity, ensuring future transformation decisions can proceed safely. The Business Analyst will be an expert in analysing complex systems, processes, and data flows, with a strong ability to identify cross-system dependencies, assess change impacts, and evaluate operational risk. You'll be highly skilled at translating technical and operational complexity into clear, governance-ready documentation and models, while confidently challenging assumptions and operating effectively in complex, undocumented environments. Our Technical Business Analyst's play a huge part in ensuring everything we do enables us to deliver on our purpose and exceed expectations.
This is a hybrid role, combining both remote and office-based working. The successful candidate will be required to work from and have the ability to access our Leamington Spa, London, and Reading offices as business needs require. Working hours are Monday to Friday, 9:00am to 5:00pm.
Key Responsibilities:
- Document end-to-end income, consent, and supporter and volunteer data flows that underpin operational continuity.
- Establish and maintain a structured, governed inventory of key systems, including ownership, lifecycle state, integrations, and data domains.
- Identify undocumented integration behaviour that could introduce compliance or continuity risk.
- Analyse and assess proposed changes for impact on the current systems.
You'll have a structured and analytical approach to understanding complex systems, processes, and data flows. You'll enjoy working in fast-paced, evolving environments, with a dedicated focus on change impact analysis, risk management, and governance-ready documentation, whilst being committed to delivering clarity, accuracy, and business resilience. You'll act with integrity and honesty in everything you do.
Skills and Competencies:
- Demonstrable experience documenting complex, legacy system estates with multiple integrations and undocumented dependencies.
- Understanding of operational service environments and how live system stability is maintained.
- Strong analytical and systems-thinking capability, with the ability to understand and articulate complex cross-system dependencies.
- High attention to detail with disciplined documentation control and version management.
- Formal training or certification in Business Analysis (e.g. BCS, IIBA) or equivalent applied experience.
We wouldn’t be able to change the lives of people with sight loss without our people. That’s why it’s important for us to provide a variety of benefits that reward our colleagues in a way that suits them and recognises the hard work and contribution that they make.
For high volumes of applications, we reserve the right to close adverts earlier than advertised.
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Our Commitment to Diversity and Inclusion:
Behind Every Guide Dog Is Someone Like You - We’re passionate about creating an inclusive workplace that celebrates and values diversity. Bring your whole self to work regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. We don’t want you to ‘fit’ our culture, we want you to enrich it.
Further details on the full role are attached below. When you are ready to apply, submit an online application form via this page. Please note - If you are successful you will need to provide evidence of your right to work in the UK via our digital ID checking supplier. We cannot offer visa sponsorship at this time.
As part of your application ensure you provide evidence and examples of how your skills & experience meet the criteria as set out in the attached job description. You will also be asked to complete a few job-specific questions, so please be prepared to write your answers to these questions.
If you choose to use AI tools to assist in completing your application, please use them appropriately. We value authenticity. If you want to stand out, using a generic AI-generated response isn’t going to separate you from the crowd. This is your time to shine and showcase your unique skills, personality, and thought processes! You can find our full statement on the use of AI to complete applications on our careers website.
If you would like to have an informal conversation about the role before applying, or require any accessibility support to apply, our friendly recruitment team is ready and waiting to help. Call them on 0118 3540345 or drop an email to [email protected].
Guide Dogs follow Safer Recruitment practices to ensure we are safeguarding the vulnerable people we work with. As part of this, we require a full work history with any gaps accounted for & a minimum of 2 professional referee details fully covering the past 5 years. If you are applying for a disclosure role, please note that you will be required to undergo an enhanced DBS check and sign up to the DBS update service.
At Guide Dogs, we believe in fair and equitable hiring practices. A criminal record will not automatically disqualify an applicant from consideration for a position. Each case will be evaluated individually. We encourage all candidates to disclose relevant information, and we assure you that it will be handled confidentially and fairly.
