Dental Receptionist
Whitefield Dental Practice | Whitefield, Greater Manchester
About Us
At Whitefield Dental Practice, we're building something special.
We believe exceptional patient care starts from the very first interaction, which means our reception team plays a hugely important role in the experience we provide.
We're looking for a confident, organised and enthusiastic Dental Receptionist who shares our passion for delivering outstanding service in a busy, modern private dental practice.
If you take pride in providing excellent customer service, enjoy working as part of a fast-paced team and have the confidence to communicate with a wide variety of patients, we'd love to hear from you.
Our philosophy is simple:
Enhancing Health. Inspiring Confidence.
We are a fully private, multidisciplinary dental practice providing a comprehensive range of general, cosmetic and advanced dentistry, including:
- General and preventative dentistry
- Dental implants and full-arch rehabilitation
- Invisalign and clear aligner therapy
- Composite bonding and smile makeovers
- Porcelain veneers and restorative dentistry
- EMS Guided Biofilm Therapy
- Facial aesthetics
- IV sedation
- Digital dentistry, CBCT imaging and intraoral scanning
We continually invest in our practice, technology, team and patient experience and are looking for someone who wants to contribute positively to the continued growth of Whitefield Dental Practice.
Our Values
Everything we do is guided by our five core values.
Compassion-Centred Care
We treat every patient as an individual. From answering the telephone to welcoming someone into the practice, we aim to make every patient feel listened to, comfortable and genuinely cared for.
Accountability
We take ownership of our responsibilities, follow through on our commitments and don't assume somebody else will take care of something.
Respect & Integrity
We communicate honestly and professionally and treat our patients, colleagues and clinicians with respect at all times.
Excellence
We don't settle for "good enough". We continuously look for ways to improve our service, systems, knowledge and overall patient experience.
Together
Great patient care requires great teamwork. We communicate, support one another and work together across reception and the clinical team to keep the practice running effectively.
The Role
As a Dental Receptionist, you will often be the first and last point of contact for our patients, making you an essential part of their experience with Whitefield Dental Practice.
This is much more than simply answering the telephone and booking appointments.
You'll be responsible for helping manage the patient journey from initial enquiry through to treatment and ongoing care, while supporting the wider team in ensuring the practice operates efficiently.
Our practice can be fast-paced, so we're looking for someone who can confidently manage multiple priorities while remaining calm, professional and welcoming.
Key Responsibilities
Your responsibilities will include:
- Welcoming patients warmly and professionally into the practice.
- Answering incoming telephone calls, WhatsApp messages, emails and patient enquiries.
- Providing patients with accurate information about our services, appointments and fees.
- Managing the appointment diary efficiently and proactively.
- Booking, amending and confirming patient appointments.
- Helping minimise diary gaps and making effective use of available clinical time.
- Following up patient enquiries and outstanding appointments where appropriate.
- Supporting patients with treatment bookings and next steps following consultations.
- Processing patient payments accurately and completing daily administrative and cashing-up procedures.
- Communicating treatment and finance options clearly within the boundaries of the role.
- Supporting patients with finance applications and payment arrangements where appropriate.
- Maintaining accurate patient records and correspondence using Dentally.
- Ensuring medical histories, treatment plans and other required documentation are completed appropriately.
- Following practice procedures regarding cancellations, deposits and failed appointments.
- Liaising closely with clinicians, nurses and the wider team throughout the working day.
- Maintaining patient confidentiality and complying with GDPR requirements.
- Helping maintain a professional, organised and welcoming reception and waiting area.
- Following practice SOPs and administrative procedures consistently.
- Identifying problems and taking ownership of resolving them or escalating them appropriately.
- Contributing ideas and feedback that can improve efficiency, patient experience and the overall success of the practice.
About You
We're looking for someone who is:
- Friendly, confident and approachable.
- An excellent communicator, both face-to-face and over the telephone.
- Naturally organised with excellent attention to detail.
- Comfortable working in a busy and sometimes demanding environment.
- Able to confidently manage several responsibilities at once.
- Professional and well-presented.
- Reliable, punctual and accountable.
- Proactive rather than waiting to be told what needs doing.
- Comfortable discussing fees and taking payments.
- Confident using computers and learning new systems.
- Able to communicate sensitively with nervous, anxious or upset patients.
- A genuine team player who understands how their role impacts the wider practice.
- Willing to learn and continuously improve.
- Passionate about providing an excellent patient experience.
Previous experience within dental reception or private healthcare would be advantageous, although we are equally interested in candidates with strong customer service, hospitality or administrative experience who demonstrate the right attitude and transferable skills.
Experience using Dentally would be beneficial but is not essential.
Why Join Whitefield Dental Practice?
We're committed to creating a working environment where our team feels supported, valued and able to perform at their best.
What We Offer
- Competitive salary based on experience.
- Paid CPD and ongoing training relevant to your role.
- Structured induction and training when joining the practice.
- Staff discounts on dental treatment.
- A modern, fully digital private practice.
- A supportive and experienced multidisciplinary team.
- Regular team meetings and one-to-one discussions.
- Opportunities to continue developing your knowledge and skills as the practice grows.
- Exposure to a broad range of general, cosmetic and advanced dentistry.
Our Incentive Programme
We want our team to share in the success of the practice and encourage everyone to contribute positively to the patient journey.
Alongside your normal salary, we operate a staff incentive programme, providing opportunities to earn additional rewards for eligible activities and achievements within the practice.
Full details of the current incentive structure will be discussed during the recruitment and induction process.
Working Hours
Our practice opening hours are:
- Monday: 9:00am – 6:00pm
- Tuesday: 9:00am – 8:00pm
- Wednesday: 9:00am – 6:00pm
- Thursday: 9:00am – 6:00pm
- Friday: 8:00am – 3:00pm
- Saturday: 9:00am – 1:00pm
The position requires flexibility across our opening hours, including participation in our Saturday rota, which is typically 1 in every 5 Saturdays.
Saturday shifts are paid at 1.5x your normal hourly rate.
There may also be opportunities to work occasional Sunday clinics should you wish to do so. Sunday working is optional and is not a contractual requirement or expectation of the role.
Join Our Team
We're looking for someone who understands that exceptional reception is an essential part of exceptional dentistry.
You'll be joining a practice where your contribution matters and where you'll have the opportunity to work alongside an experienced team delivering everything from routine dentistry to complex implant and cosmetic cases.
If you're positive, organised, confident with people and take genuine pride in providing an outstanding level of service, we'd love to hear from you.
Join Whitefield Dental Practice and help us continue Enhancing Health. Inspiring Confidence.
Pay: From £14.00 per hour
Work Location: In person
