At Stokes Sauces, we create exceptional sauces, condiments and preserves for food lovers who care about quality – delivering taste without compromise.
We are looking for an organised and customer-focused Part-Time Sales and Logistics Administrator to join our Sales Support team. This varied role combines order processing, delivery administration and day-to-day customer service.
The role
Working Tuesday to Friday, you will help customer orders move smoothly from receipt through to despatch. You will work closely with customers, couriers, our Sales team and warehouse colleagues to ensure information and paperwork are accurate and issues are followed through promptly.
What you will be doing
- Entering customer orders and sample requests accurately onto SAP.
- Keeping customers informed about product availability, lead times and deliveries.
- Preparing picking sheets, delivery notes, pallet labels and information for couriers and customer portals.
- Booking deliveries and collections and following up any exceptions or back orders.
- Responding to sales calls and emails and dealing with customer order and delivery enquiries.
- Recording complaints and supporting replacement orders or returns where required.
- Liaising with the Sales team, warehouse and other departments to resolve customer queries.
- Providing general administrative support to the Sales Support team.
What we are looking for
We are looking for someone who:
- Is well organised and able to manage several tasks while maintaining excellent attention to detail.
- Communicates confidently, professionally and clearly by telephone and email.
- Has a practical, positive and helpful approach to customers and colleagues.
- Has good general computer skills, including Microsoft Outlook and Excel.
- Can prioritise their workload and follow tasks through to completion.
- Has previous experience in administration, customer service, sales support or logistics.
Experience of SAP, food manufacturing or the FMCG sector would be an advantage, although it is not essential.
Working pattern
This part-time role is working 20 hours per week across Tuesday to Friday. The exact daily start and finish times will be agreed with the successful applicant.
What we offer
· £14.85 per hour (gross)
· 22 days' annual holiday entitlement (pro rata), plus bank holidays.
· An additional day off for your birthday.
· Contributory pension and Life insurance.
Why join Stokes Sauces?
Join a friendly and supportive team in a successful food manufacturing business where quality, service, teamwork and attention to detail matter. The role offers variety, regular customer contact and an important part in our order and delivery process.
How to apply
To apply, please send your CV and a covering email outlining your interest in the role and the experience you would bring to [email protected]
Please note that, due to annual leave, applications will not be acknowledged until week commencing 17th August 2026. Thank you for your patience and understanding.
Pay: £14.85 per hour
Benefits:
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- On-site parking
Work Location: In person
