Overview
We are seeking a professional and friendly Spa Receptionist to join our HSpa team. The Spa Receptionist is responsible for delivering exceptional customer service to guests, managing appointments, and assisting in the day-to-day operations of the spa. They create a welcoming atmosphere, handle client inquiries, and ensure that all administrative duties are completed efficiently and accurately. The role requires multitasking, attention to detail, and a passion for wellness and hospitality.
Responsibilities
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- Greet guests warmly as they arrive at the spa and make them feel welcome.
- Provide information about spa services, treatments, and packages.
- Handle client inquiries, both in person and over the phone, regarding services, pricing, and availability.
- Maintain a calm and welcoming environment for clients, ensuring a pleasant spa experience.
- Appointment Scheduling:
- Manage and coordinate appointments using spa software or scheduling systems.
- Confirm and reschedule appointments as necessary.
- Ensure all necessary details for each appointment are accurately recorded (service type, client preferences, special requests).
- Prepare client treatment rooms by ensuring everything is set up in accordance with the scheduled services.
- Administrative Duties:
- Handle billing, processing payments (cash, credit, or gift cards), and issuing receipts.
- Assist with spa-related paperwork, such as client intake forms, consent forms, and membership agreements.
- Maintain accurate records of guest information and appointment history in the spa management system.
- Ensure all client personal information is kept confidential and secure.
- Sales & Upselling:
- Assist in promoting retail products and services (e.g., skincare products, membership packages, or seasonal promotions).
- Upsell spa services or recommend additional treatments to clients to enhance their spa experience.
- Process retail transactions and maintain a tidy retail display.
- Facility Maintenance:
- Ensure the reception area is neat, organized, and inviting.
- Monitor inventory of spa supplies (e.g., towels, toiletries) and notify management when stock needs replenishing.
- Ensure that spa ambiance (lighting, music, temperature) is always appropriate for guest relaxation.
- Communication & Teamwork:
- Coordinate with therapists, estheticians, and other spa staff to ensure smooth operations.
- Communicate effectively with other team members to ensure that clients receive the best possible service.
- Handle any complaints or concerns from guests with professionalism and escalate to management if necessary.
Key Skills and Qualifications:
- Customer Service: Excellent interpersonal and communication skills, with a focus on creating a positive guest experience.
Experience and Education:
- Previous experience in a receptionist or customer service role (preferably in a spa, wellness center, or hospitality setting).
- High school diploma or equivalent required; additional certifications in hospitality or wellness-related fields a plus.
- Experience with scheduling software or spa management software is highly preferred.
Working Conditions:
- Full-time or part-time positions available.
- Must be available to work weekends, evenings, and holidays as needed.
- Ability to stand for extended periods and perform light physical duties (e.g., light lifting, restocking).
- Multitasking: Ability to manage multiple tasks simultaneously, including answering phones, scheduling appointments, and handling transactions.
- Organization: Highly organized, with strong attention to detail and accuracy.
- Computer Skills: Proficiency with spa management software, Microsoft Office Suite, and general office equipment (e.g., phone systems, fax machines).
- Sales Ability: Ability to upsell products and services in a non-pushy, informative manner.
- Professional Appearance & Demeanor: Maintaining a polished, professional appearance and demeanor at all times.
- Problem-Solving: Capable of addressing guest issues or complaints and finding effective solutions quickly.
- Team Player: Ability to collaborate with colleagues and contribute to a positive team environment.
Job Types: Full-time, Part-time
Pay: £26,436.80 per year
Benefits:
- Company pension
- Employee discount
- Free parking
- Life insurance
- On-site parking
- Referral programme
Work Location: In person
