Headlam, Europe’s largest floor covering distributor, has an exciting opportunity for an Operations Manager to join an inclusive and welcoming team. This full-time role comes with a competitive salary and excellent benefits package.
The Operations Manager is responsible for the end-to-end management of both the warehouse and transport teams. This is a hands-on leadership role, focusing on the execution of daily operations, ensuring a fast, efficient, and disruption-free service while maintaining high-quality customer interactions. The role is must ensure fast, efficient and customer centric operations while maintaining a safe and engaging work environment for colleagues.
Key Responsibilities:
- Handle on-the-ground problem-solving to minimise operational disruptions.
- Lead, coach, and develop managers, warehouse operatives, transport staff, and supervisors to provide consistently excellent service to customers, minimize errors and handle delivery issues proactively
- Ensure team engagement and motivation, fostering a high-performance culture. Ensure that colleagues can engage in company initiatives such as the engagement survey, development, roadshows and employee forum
- Champion a safety-first culture, ensuring compliance with health & safety and environmental regulations, legislation and policy.
- Conduct performance reviews, manage attendance, manage disciplinary issues, and oversee training programs.
- Monitor KPIs such as stock movement accuracy, delivery timelines, cost targets, and customer satisfaction for site.
You will have:
- Transport Manager CPC
- Minimum 7 years in warehouse and transport operations management.
- Proven success in achieving operational KPIs and managing large teams in a logistics environment
Benefits:
- No Weekends
- No Bank Holidays
- Colleague discount
- Christmas shutdown
- Free Parking
- Electric charging points (site specific)
- Pension scheme
- 33 days holiday (including bank holidays)
- Life assurance
- 1 paid volunteering day a year
- Bonus eligibility
#IND-HP
Job Types: Full-time, Permanent
Benefits:
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
- Paid volunteer time
- Sick pay
Experience:
- Warehouse Management: 2 years (preferred)
- Team management: 1 year (preferred)
Licence/Certification:
- Forklift Licence (preferred)
- Transport Manager CPC (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
