We are seeking an experienced and dynamic Forensic Operational Service Manager to lead the delivery of high-quality forensic services within a complex and fast-paced environment.
This is a key leadership role responsible for overseeing operational performance, service delivery, quality standards, workforce management, and continuous improvement initiatives. The successful candidate will ensure that forensic services are delivered efficiently, safely, and in compliance with all relevant regulatory, legal, and accreditation requirements.
Working closely with senior leaders, operational teams, and external stakeholders, you will play a pivotal role in shaping and developing forensic services to meet current and future demands.
Lead the day-to-day operational management of forensic services.
Ensure delivery of services in line with agreed performance targets and quality standards.
Monitor and improve operational performance through the use of KPIs, audits, and service reviews.
Manage budgets, resources, workforce planning, and staffing requirements.
Lead, motivate, and develop multidisciplinary teams to achieve excellence in service delivery.
Ensure compliance with relevant legislation, regulatory frameworks, accreditation standards, and organisational policies.
Identify, manage, and mitigate operational risks.
Develop and implement service improvement and transformation initiatives.
Build effective relationships with internal and external stakeholders, including criminal justice partners, healthcare providers, law enforcement agencies, and regulatory bodies.
Produce operational reports and provide assurance to senior management regarding service performance and quality.
Valuing you. Recognising your dedication. At EPUT, we look after you.
Receive supervision and support to help you fulfil your potential.
Join an inclusive EPUT community and connect with others through engagement events and equality or champion networks.
If you need help, we provide mental health and wellbeing services, occupational health advice and counselling.
Benefits
27 days holiday, plus bank holidays, rising to 33 days after 10 years’ service.
Excellent pension of up to 14.5% of your pensionable pay.
Staff discounts include Blue Light Card, NHS discount offers, and staff benefits.
£8K relocation package if you move to Essex to join us
Season ticket loans are interest-free to cover the cost of travelling to and from work via tram, rail, or bus.
Work that wraps around your needs
Job share: Applications for job shares are welcomed.
The postholder holds full operational accountability for:
- service performance
- workforce deployment and planning
- financial management
- patient flow and bed management
- compliance with regulatory and contractual standards
- delivery of key performance indicators
- operational governance and risk management
This role is distinct from the Matron role . The Matron provides professional nursing leadership , clinical standards oversight, and assurance of nursing practice and competency frameworks. The Service Manager and Matron work in partnership, but the Service Manager retains overall operational responsibility for the service.
