Purpose:
TVS Supply Chain Solutions are recruiting a Customer Service Advisor based in the Docklands London area. The Working Hours for this role are a full-time weekly rotation between late shift 10:00 – 19:00 and early shift 07:00-16:00.
Main Duties & Responsibilities:
- Answer inbound calls professionally
- Respond to customer enquiries and complaints
- Advise customers on company services and information
- Identifying, escalating priority issues to high level management
- Complete call notes when necessary and update CRM
- Maintain standards of excellence within the Contact Centre
- Run daily stats/reports
- Solicit customer feedback to help identify areas of improvements
- Meet performance targets for speed, efficiency, cost and quality
- Liaise with customers and the wider business
Knowledge, Skills, Qualifications and Experience:
The ideal candidate would preferably have previous experience within a call centre environment, as well as understanding in all factors that influence and impact both operational performance and customer experience.
In return for your hard work, we offer excellent career progression opportunities and a professional environment where you can acquire, use, and continue developing your skills.
Your package will include:
- Competitive Salary
- Pension scheme with up to 6% employer matched contributions
- Life assurance
- 25 days holiday + 8 statutory bank holidays
- Holiday buy-back scheme (5 additional days available)
- Salary sacrifice car scheme - A cost-effective way to lease a new car via salary sacrifice (subject to meeting minimum earnings eligibility criteria).
- Established hybrid working structure
- Enhanced maternity and paternity leave
- Employee Assistance Programme supporting wellness with immediate access for you and your family to:
1. Virtual GP consultations and second opinions
2. Mental health support and counselling
3. Online physiotherapy
4. Access to CONNECTPlus long-term health condition support
5. Wellbeing and healthy living support
- Cycle to work scheme
- Professional Membership and Study Sponsorship
- Quarterly employee recognition awards
- Employee referral scheme with financial reward
- Benefits hub with employee retail discounts
- Discounted eye test vouchers
At TVS SCS we encourage and support our employees to realise their potential. They are empowered to take initiative and achieve high impact results that really make a difference to our business and our customers.
Security Clearance Requirement
Candidates must be eligible to undergo Baseline Personnel Security Standard (BPSS) clearance. This process includes verification of identity, right to work in the UK, employment history, and a basic criminal records check for unspent convictions. Please note that candidates must have resided in the UK for 3 years to meet BPSS eligibility requirements.
If you require any adjustments to allow you take a full and active part in the selection process, please notify us as part of your application. Please note TVS Supply Chain Solutions is an Equal Opportunities Employer.
TVS have signed the Armed Forces covenant and are a forces friendly employer.
Pay: £26,436.80 per year
Benefits:
- Additional leave
- Company pension
- Health & wellbeing programme
- Referral programme
- Sick pay
Work Location: In person
