The role is part of a small team of band 5 and 4 staff who manage the electronic patient records (EPR), Rio & SystmOne, on behalf of the Trust. The role helps frontline staff and services with these systems and works collaboratively to define and implement improvements.
The post holder will have responsibility for their work in supporting and managing RiO and SystmOne and the production of any generic training materials and courses.
if high volume of applications are received we may choose to close the advert earlier than stated
·
Provide administration and support for RiO and SystmOne, including maintenance of Master Tables, national coding systems, GMC and nursing registrations. Support integrated systems such as IaPTUS, GP Connect, Shared Care Record, and PRISM. Troubleshoot escalated user account, Registration Authority, smartcard, and RBAC issues. Create and manage waiting lists, outpatient clinics, wards, document templates, clinical assessment forms, and operational reports. Assist in diagnosing and resolving system issues, liaising with colleagues where required. Deliver online and telephone support to staff, providing guidance on system use and resolving issues. Support information reporting tasks and provide cover for colleagues when needed. Translate complex technical information into clear, user-friendly guidance.
Design, develop, and produce digital learning content aligned with local, regional, and national priorities. Work closely with Trust services to ensure learning materials support effective use of RiO and SystmOne. Maintain accurate, accessible, and inclusive e-learning packages and supporting materials. Identify and address digital learning needs across stakeholder groups. Process and maintain training documentation, including version control of published guidance. Use digital learning and multimedia tools to enhance training resources and evaluate the effectiveness of learning materials following implementation and review cycles.
We are passionate about providing the very best care to the people we support, and we're looking for amazing people who share this passion to join us.
What is it that makes our Trust such a special place to work? Well, it's all about the people. Our staff, service users, carers and families all come from such diverse backgrounds and all have expertise and stories to share.
It’s important that you feel supported in your role, that the people who you work with are as passionate as you are and that your health and wellbeing is taken care of
If you're interested in developing your career, you'll have access to a range of training and education opportunities, including apprenticeships, work experience and placements, as well as the chance to get involved in research.
We are very proud of the difference we make to people's lives each and every day and if that's something that you'd like to be part of we'd love to have you with us.
Knowledge and skills
Essential
Excellent knowledge of electronic patient record systems
The post holder be an expert in how RiO and SystmOne work. Expert within specialism.
Excellent customer service skills
Excellent verbal and written communication skills
Able to effectively support people of all levels of technical ability with patience and understanding
Able to deal with colleagues and services in difficult situations
Able to always deal with sensitive or confidential information appropriately.
Able to work independently in a logical and accurate and methodical manner
Able to be flexible, respond positively to change, work effectively under pressure and manage conflicting priorities to meet deadlines
Able to work as art of a team, dealing effectively with differences and valuing diversity
Good problem-solving skills
Good working knowledge of MS Office
Numerate with excellent and accurate keyboard skills
Able to plan and agree SMART goals with line manager
Training and qualifications
Essential
GCSE or equivalent in Maths and English Language
Desirable
Training and / or qualification in SQL
Evidence of continued professional development
ITIL foundation status
PRINCE2 foundation status
Experience
Essential:
- Experience ( >1 year) of digital systems management, configuration and support
- Experience ( >1 year) of using clinical systems to support the provision of patient care
- Experience of clinical systems implementation
- Experience of change management
Desirable:
- Experience ( >1 year) of developing training materials for a digital system in a clinical environment
- Experience ( >1 year) of XML, XSL and HTML
Other
Essential:
High degree of emotional resilience to manage the clinical records system of the organisation that supports all teams and all patients.
