Who We're Looking For: Your Profile
We are seeking a skilled and proactive Maintenance Technician to join our team. The successful candidate will be responsible for ensuring the optimal operation and maintenance of our equipment and facilities. This role requires a strong technical background, leadership qualities, and excellent problem-solving skills to minimise downtime and maintain safety standards across our operations.
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Carry out planned and reactive maintenance tasks as assigned via the Facilities Helpdesk and/or Building Manager.
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Undertake daily building checks and complete inspection and compliance records as required.
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Deliver planned preventative maintenance (PPM) in line with schedules and instructions, maintaining accurate records of work completed.
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Respond promptly to reactive maintenance issues on site, prioritising health and safety, resolving issues where possible or escalating to specialist contractors when required.
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Escort, supervise, and oversee external contractors and specialist maintenance providers while on site.
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Identify and escalate maintenance issues that cannot be resolved internally.
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Ensure adequate stock levels of building consumables and critical spares are maintained and replenished as required.
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Set up, reconfigure, and change layouts of meeting rooms and event spaces when instructed.
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Support Business Development activities, including pitch set‑ups and de‑rigs.
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Plan and deliver a maintenance and decorating schedule for meeting rooms and general areas across the Publicis estate.
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Work closely with the Facilities Helpdesk to support the planning and scheduling of requests logged directly and via ServiceNow, ensuring a flexible and high‑quality service.
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Close allocated ServiceNow tickets accurately and within agreed timescales.
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Assist with office moves, general office reconfigurations, and the installation and decommissioning of desk setups.
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Collaborate with other members of the Facilities team (including Building Managers, Despatch, and Property teams) to ensure a consistently high standard of service delivery across the Groupe.
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Maintain high standards of housekeeping, ensuring all work and storage areas are safe, clean, and well organised.
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Carry out any other reasonable duties as requested by the Building Manager that align with the role and level of responsibility.
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Build and maintain strong working relationships with colleagues, tenants, clients, contractors, and external stakeholders.
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Communicate effectively and professionally, promoting a culture of excellent customer service and collaboration.
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Maintain a professional appearance and attire suitable for the tasks being undertaken.
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Demonstrate reliability, responsibility, and a proactive approach to work.
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Show flexibility to work additional hours (including overtime) and across different Groupe‑managed buildings when required, for example to cover absences or provide additional support.
Experience/Qualifications/Certifications
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Customer Service background
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Skills (including technology)
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Good Microsoft office skills, especially in outlook
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Strong communication skills
