Overview
We are seeking an ambitious, commercially driven General Manager to lead a dynamic leisure and hospitality venue that combines a premium cocktail and sports bar experience with interactive entertainment including axe throwing, virtual darts, mini golf, and beer pong.
This is an exciting opportunity for a hands-on leader with a passion for hospitality, guest experience, and sales growth. The successful candidate will be responsible for driving revenue, maximising profitability, developing the team, and ensuring the venue delivers exceptional experiences that keep guests returning.
Key Responsibilities
Commercial Performance & Sales Growth
- Drive venue sales through proactive marketing initiatives, events, promotions, partnerships, and upselling strategies.
- Develop and execute plans to increase footfall, repeat business, and customer spend.
- Monitor and analyse sales performance, identifying opportunities for growth and improvement.
- Take ownership of achieving and exceeding revenue, profitability, and KPI targets.
- Build strong relationships within the local community and corporate sector to generate group bookings, events, and private hire opportunities.
Operations Management
- Oversee all daily venue operations, ensuring smooth and efficient service across the bar and leisure activities.
- Maintain the highest standards of customer service, safety, cleanliness, and presentation.
- Ensure all entertainment attractions are operated safely and in accordance with company procedures.
- Manage stock control, purchasing, and cost management to maximise profitability.
- Ensure compliance with licensing, health & safety, food hygiene, and company policies.
Team Leadership
- Recruit, train, motivate, and develop a high-performing team.
- Lead by example, creating a positive and energetic working culture.
- Conduct regular performance reviews and provide ongoing coaching and support.
- Manage rotas and labour costs effectively while maintaining service standards.
- Foster a culture focused on guest satisfaction, accountability, and continuous improvement.
Customer Experience
- Create an exciting, memorable, and welcoming atmosphere for all guests.
- Handle customer feedback and resolve issues promptly and professionally.
- Continuously seek ways to enhance the guest journey and entertainment offering.
Skills & Experience
Essential
- Previous experience as a General Manager, Venue Manager, or Senior Hospitality Manager.
- Proven track record of driving sales growth and achieving commercial targets.
- Strong leadership and people management skills.
- Experience managing high-volume hospitality operations.
- Excellent communication and customer service abilities.
- Strong financial awareness, including budgeting, forecasting, and cost control.
- Ability to work evenings, weekends, and peak trading periods.
Desirable
- Experience within competitive socialising, leisure, entertainment, or activity-based venues.
- Knowledge of cocktail-led bars and sports bar operations.
- Personal Licence Holder.
- Experience organising events, promotions, and corporate bookings.
Personal Attributes
- Highly motivated and results-driven.
- Passionate about hospitality and guest experiences.
- Entrepreneurial mindset with a strong desire to build sales and grow the business.
- Energetic, hands-on, and visible leader.
- Strong problem-solving and decision-making abilities.
- Commercially focused with a proactive approach to identifying opportunities.
What Success Looks Like
- Increased sales and profitability.
- High guest satisfaction and repeat visitation.
- Strong team engagement and retention.
- Growth in corporate bookings, events, and local partnerships.
- A vibrant venue reputation within the local community.
Pay: £35,000.00-£40,000.00 per year
Benefits:
- Employee discount
- Free parking
- On-site parking
Work Location: In person
