Job Advert
Member Services Administrator
Northampton, Full-time, Competitive salary + great benefits
Make a difference every day by supporting people, not just processing paperwork.
At Commsave Credit Union, our members are at the heart of everything we do. We’re looking for a warm, detail-focused Member Services Administrator who can deliver brilliant service with every interaction, both over the phone and by email. If you’re someone who thrives on helping people, loves getting the details right, and enjoys being part of a friendly, supportive team, this could be the role for you.
What you’ll be doing
No two days are the same, but you can expect to:
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Be the first point of contact for members (customers) and potential members; answering queries and offering guidance in a friendly, professional way.
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Process requests, account updates, savings deposits and withdrawals, payroll changes, and loan applications with care and accuracy.
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Review and verify documentation, keeping an eye out for potential fraud (full training provided).
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Keep records and systems up to date, ensuring everything is processed securely and promptly.
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Work closely with colleagues to keep everything running smoothly. Because we’re better together.
What we’re looking for
We’re looking for someone who can bring:
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Great communication skills: confident and clear in writing, over the phone, and face-to-face.
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Strong attention to detail: you’ll pride yourself on getting it right first time.
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Organisation skills: able to prioritise tasks and keep calm under pressure.
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Strong Microsoft Office skills and accurate typing.
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A friendly, approachable manner, especially when helping vulnerable members.
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A team-player who can work well with others as well as independently.
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You’ll need to live within a reasonable commuting distance of Moulton Park, as this is a full-time office-based role, and be available to work one Saturday per month on a rota basis.
What’s in it for you
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A supportive team who’ve got your back.
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A role where you can genuinely make a difference to people’s lives.
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Ongoing training and development to help you grow.
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Competitive salary of £28,000 per year and a fantastic benefits package, including 25 days annual leave.
How to apply
If this sounds like your kind of role, simply click apply to share your CV and a member of the recruitment team will be in touch. We can’t wait to hear from you!
Please be aware our recruitment is handled by our external partner Four Talent Ltd. Should you have any questions related to the role or about your application, please contact a member of their friendly team on 01604 969029.
The personal information collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by https://www.cifas.org.uk/fpn
For more information on how your data will be collected, processed and stored, please see our Job Applicant Privacy Notice here: https://www.commsave.co.uk/assets/public/Job-Applicant-Privacy-Notice.pdf
