2 year fixed term contract
North Devon Council is looking for a Housing Triage Officer to become part of our busy Housing Options & Refugee Resettlement Team.
You will need to have excellent interpersonal skills, an ability to work flexibly to changing demands and operate in a coordinated manner with other team members and clients.
If you think you have the right skills, capability and attitude to be part of our Housing & Refugee Resettlement team we would like to hear from you.
This post will:
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Be the first point of contact for general housing enquiries
- Ensure all relevant documentation is produced by the customer, compliance checks carried out and scanned to system
- Gather relevant background information and provide appropriate advice, in accordance with the Homeless Reduction Act 2017
- Issue ‘Advice only’ decisions & relevant documentation then update the housing system
- Support the wider housing team in the delivery of homeless prevention and be open to personal development overtime cover Housing Officer functions
- Signpost clients to relevant statutory and voluntary agencies, in relation to benefits, debt advice, food bank
- Maintain accurate records
- Prepared to work out of different office locations and complete off home visits, subject to risks assessments being carried out
Ideally you need to:
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Be proficient in ICT applications
- Be a confident communicator, both written and verbal working with housing clients
- Emotional intelligence
- Have a background in Housing
Interview Date: 29/30 June 2026
If you have not heard by the interview date, please assume that you have been unsuccessful on this occasion.
