Job Description
Receptionist
Reports to: TBC
Key Responsibilities
- Answer and manage incoming calls, directing enquiries to the appropriate team.
- Welcome clients, customers and visitors in a warm, professional manner.
- Provide refreshments and hospitality for clients and guests.
- Manage incoming and outgoing post and courier services, including Royal Mail, DHL and Amazon deliveries.
- Ensure reception, meeting rooms and client-facing areas remain tidy, organised and welcoming.
- Support meeting preparation and general front-of-house requirements.
- Assist with administrative tasks across the business as required.
- Represent Urban Automotive professionally at all times, providing a high standard of customer service.
Hours
● Monday to Friday, 9:00am-5:30pm
● Full time based at Head Office
Salary
£22,568.00 - £26,436.80 per annum
Benefits
- 28 days holiday, including Bank Holidays
- Company pension scheme
- Healthcare plan
- Salary sacrifice scheme
About Urban Automotive
Urban Automotive is a UK-based, design-led automotive brand specialising in the enhancement of luxury SUVs and performance vehicles. Founded in 2013, the business has built an international reputation for its refined OEM+ design philosophy, creating distinctive vehicles that elevate the original design while retaining a cohesive, factory-quality appearance.
Based across five facilities in Milton Keynes and Northamptonshire, Urban brings together design, engineering, manufacturing, vehicle preparation, sales, logistics and retail. This integrated approach gives the business control over quality, delivery and the complete customer experience.
Urban Automotive operates on a global scale, working with some of the world’s most prestigious and luxurious automotive brands. From our UK headquarters, we design and deliver distinctive vehicle programmes for an international client base, supported by a growing network of official distributors and certified installers across Europe, the USA, the Middle East and other key global markets. This expanding network allows us to maintain consistent standards of quality, service and brand presentation wherever Urban products are supplied or installed. Urban is more than a UK automotive business; it is a growing global design brand recognised for individuality, craftsmanship and unmistakable road presence.
Role Overview
The Receptionist is the first point of contact for clients, customers and visitors and plays an important role in creating a professional and welcoming experience. The successful candidate will be confident, organised and personable, with previous reception, administration or customer service experience preferred. The individual will need to have a ‘hands-on’ approach to delivering a great customer experience. The successful candidate will be articulate and effective with their communication, whether this is by phone, email or in person. You will be the first person our clients and customers will see, and you will therefore need to represent and champion the Urban Automotive ethos for quality and individuality. A good working knowledge of Microsoft 365 is essential, and experience with Google Workspace would be advantageous, as well as using a switchboard system. Full training on internal systems will be provided. This role is full time in the office.
Personal Attributes
- Warm, friendly and professional manner
- Confident communicator with strong customer service skills
- Organised, reliable and attentive to detail
- Proactive and willing to support the wider team
This role is subject to a three-month probationary period.
Pay: £22,568.00-£26,436.80 per year
Benefits:
- Casual dress
- Company pension
- Free parking
- On-site parking
Education:
- GCSE or equivalent (preferred)
Experience:
- reception/administration: 1 year (preferred)
Work authorisation:
- United Kingdom (required)
Location:
- Milton Keynes MK15 8HG (preferred)
Work Location: In person
