Location: Liverpool, Merseyside
Job Type: Part-time
Pay: £12.75 per hour
Expected Hours: 10–15 hours per week
Schedule: Monday to Friday (School Term Time Only, starting first week of September 2026)
Postcodes Applicable: L4, L5, L6, L7, L9, L10, L11, L12, L13, L14, L15, L18, L20, L21
About Us
Northwest Travels Ltd is a trusted provider of specialist passenger transport services across Merseyside. We are recruiting caring, reliable, and professional Passenger Assistants to support children and vulnerable adults with Special Educational Needs (SEN), disabilities, and additional support requirements on their journeys to and from school or educational settings.
This is a rewarding role that plays an important part in helping vulnerable children and adults travel safely, comfortably, and with dignity.
Safeguarding Commitment
Northwest Travels is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. We expect all staff and volunteers to share this commitment.
This role is subject to safer recruitment procedures, including an Enhanced DBS Check with Children's Barred List Check, reference verification, and other pre-employment checks in line with Sefton Council safeguarding requirements.
The Role
As a Passenger Assistant, you will work alongside the driver to ensure the safety, welfare, and comfort of passengers during transport.
Key Responsibilities
- Assist passengers when boarding and leaving the vehicle.
- Ensure passengers are safely seated and seatbelts or approved restraints are correctly secured before travel.
- Supervise passengers throughout the journey.
- Support children and young people with SEN, disabilities, or additional needs.
- Help maintain a calm, safe, and positive environment.
- Report incidents, concerns, safeguarding matters, non-attendance, and journey issues promptly and accurately.
- Follow individual risk assessments, care plans, and transport requirements.
- Communicate professionally with parents/carers, schools, and management where required.
- Follow safeguarding, emergency, health & safety, and data protection procedures at all times.
Essential Requirements
- Right to work in the UK.
- Ability to work during school transport hours (morning and afternoon runs).
- Good communication skills and a caring, patient approach.
- Reliable and punctual.
- Willingness to undertake mandatory training.
- Able to obtain or already hold an Enhanced DBS Certificate with Children's Barred List Check.
Please note: Applicants on visas that restrict this type of employment may not be eligible. Evidence of right to work will be required before employment.
Desirable
- Previous experience in SEN transport, care work, education support, health and social care, passenger assistance, or community transport.
- Existing Enhanced DBS Certificate.
- PATS (Passenger Assistant Training Scheme) Certification.
Training Provided
Successful applicants will be required to complete or refresh relevant training, including:
- PATS (Passenger Assistant Training Scheme)
- Basic Safeguarding & Safeguarding Procedures
- Managing Challenging Behaviour
- Emergency Procedures and Protocols
- Safe Use of Seatbelts, Restraints, Child Seats, and Locking Mechanisms
Safer Recruitment Process
In accordance with Sefton Council requirements:
- Applications must be completed in full; CVs alone will not be accepted.
- Applicants must provide a full employment history and explain any gaps in employment.
- Applicants will be required to complete a self-declaration relating to cautions and convictions.
- References will be requested from the current or most recent employer and verified.
- Identity, right to work, and relevant qualifications will be checked.
- Additional checks will include medical fitness assessments.
Benefits
- Casual dress
- Term-time working
- Paid training opportunities
- Flexible part-time hours
- Local pick-up and drop-off arrangements where applicable
- Opportunity to make a real difference in the lives of young people
Application Questions
- What is your postcode?
- Do you currently hold a valid Enhanced DBS Certificate with Children's Barred List Check?
- Please briefly describe any experience you have working with children, SEN, vulnerable adults, health care, social care, or passenger transport.
- Are you available for both morning and afternoon school transport runs?
- Do you have the unrestricted right to work in the UK?
To apply, please reach out to us on Indeed or contact Northwest Travels on 0151 542 5121
Northwest Travels Ltd is an Equal Opportunities Employer. We are committed to safer recruitment and safeguarding and welcome applications from suitably qualified candidates from all backgrounds.
Job Types: Part-time, Permanent, Temporary
Pay: £12.75 per hour
Benefits:
Language:
Location:
- Liverpool, Merseyside (preferred)
Work Location: On the road
