Reports to: Head of PCN and Practice Support
Responsible to: Head of PCN and Practice Support
Proposed salary: Band 7.1 – 7.10 on the ABC pay scale, which is equivalent to £44,660.61 - £53,373.56 per annum dependent on experience (pro rata)
Hours of work: Full Time
Tenure: 12 Months Fixed Term
Base: ABC Offices (Horley and Crawley) / Remote
About Alliance for Better Care CIC
Alliance for Better Care (ABC) is a GP Federation uniting 77 NHS GP member practices across 98 sites within 24 Primary Care Networks in Sussex and Surrey. We support our Primary Care colleagues - and their patients - to transform how healthcare is delivered in their communities.
We work closely with GP Practices, PCNs, Hospitals, Community Organisations, and the Third Sector. These vital partnerships enable us to deliver a truly integrated approach that offers the support and expertise needed to effectively serve our populations.
More about our organisation: www.allianceforbettercare.org
Our Values
If we can do something better, we should.
Even when it is difficult.
And put the patient first.
We listen and we act.
And we’re known to like a challenge!
Benefits
- Generous annual leave allowance
- Access to NHS pension
- Bespoke training programme
- Cycle to Work Scheme
- Employee Assistance Programme
- Enhanced maternity pay
- NHS discounts
- Leadership Development Programme
- Salary sacrifice schemes – technology and electric vehicle
- Opportunities for secondments
Study Leave/Training
There are opportunities for a study leave allowance.
Supervision
Regular supervision on a one-to-one basis including an annual formal appraisal are held with a line manager. If you are in a patient-facing role, you will also receive regular Clinical Supervisions with a Clinical Supervisor.
Induction Programme
You will receive an in-depth induction programme and will be invited to a face-to-face induction day within your first week to give you relevant information about the organisation and your job role.
Job summary
The post holder will work with a number of Primary Care Networks in West Sussex, guiding and supporting each PCN board in strategically developing and expanding their network to better serve their patient populations. You will be integral to developing the capacity of individuals, teams and services within PCNs, whilst holding line management responsibility for Additional Roles Staff, both clinical and non-clinical, deployed across the PCNs.
The post holder will build strong working relationships with the Sussex Integrated Care Board, Community Trust, Local Authorities and various Voluntary, Community, and Social Enterprises (VSCEs). They will represent the PCNs and ABC at multiple external partner meetings, serving as a local advocate for Primary Care.
The successful candidate will join a small team, working closely with the Associate Director of Transformation, the Head of PCN and Practice Support and other PCN Development Managers that support Mid Sussex, Horsham and Surrey PCNs. The role involves close collaborative working with other ABC teams including; the People Team, Finance, Learning and Development, Communications, Clinical Services and the Refugee and Asylum Seeker Service.
Primary duties and areas of responsibility
Recruitment, management and support of Additional Roles
Working with close support from the People Team and the Learning and Development Coordinator, the post holder will:
- Act as ABC point of contact for a team of clinicians and other care professionals, ensuring they receive the necessary support to thrive in their roles.
- Identify training needs, set objectives, conduct appraisals and hold regular one-on-one meetings.
- Facilitate and lead the interviews, onboarding and induction process for new staff members, ensuring their smooth integration into the PCN and ABC.
- Have a good working knowledge of ABC’s Policies and Procedures for managing concerns and issues relating to employee performance and conduct. The post holder will lead on processes including sickness reviews, investigations, disciplinaries and performance improvement plans.
Progress PCN development strategy
The post holder will:
- Guide and support PCN boards in strategically developing and expanding their networks to better serve patient populations.
- Help PCNs identify workforce gaps and lead in developing or recruiting staff to meet these needs.
- Collaborate closely with the Clinical Director and Practice Managers of each PCN to design and implement targeted healthcare initiatives.
- Write bids or proposals to achieve these initiatives.
- Attend monthly PCN board meetings, weekly Practice Manager meetings and a monthly in person Crawley Practice Manager meeting.
- Work closely with ABC Finance team to develop and maintain a good understanding of the PCN’s financial position.
Ensuring delivery of the PCN DES
The post holder will:
- Build a working knowledge of relevant NHS contracts and initiatives and understand the impact or opportunities for our GP practices and their patient population.
- Support PCNs by providing straightforward and simple processes to follow to show DES compliance and achieve financially incentivised targets.
- Share learning and best practice between PCNs in achieving full delivery.
- Offer direct support to the PCN Clinical Directors so that their role, as outlined in the Network Contract DES, can be fulfilled.
Build key working relationships and drive the development of Integrated Community Teams
The post holder will be well positioned to fulfil the role of Neighbourhood Managementg Lead for the Crawley ICT. As such, they will:
- Work closely with other Neighbourhood Leads in the development of Integrated Community Teams.
- Represent the PCN’s, Neighbourhood and ABC at internal and external partner meetings including neighbourhood workshops and the Local Community Network.
- Build relationships sufficiently so as to be able to represent the common views of PCN Core Network Practices.
To operate effectively, the post holder will need to establish excellent working relationships with:
- GPs (Partners and salaried) across the PCNs
- PCN Practice Managers and Deputies
- PCN employed Additional Roles staff
- ABC wider team e.g. Clinical Services, People Team etc.
- Sussex Integrated Care Board
- Community Care: e.g. SCFT AND SPFT
- Third Sector: e.g. Age UK, Crawley Community Action
- Local authorities e.g. District Council
Person Specification
Qualifications
Essential:
- Degree level education or equivalent
Desirable:
- Project Management training or qualification
Experience
Essential:
- Minimum 1 year of working in or aligned to primary care network development
- Minimum 3 years of working in the NHS or aligned service
- Experience of working with range of professionals including senior clinicians
Desirable:
- Experience in a PCN coordination or management role
Skills & Abilities
Essential:
- Understanding of the contractual and policy requirements for Primary Care Networks
- Understanding of stages of project management and effective methods of tracking a project
- Working knowledge of Microsoft packages and clinical systems and application in local NHS
- Knowledge of service development to improve quality and efficiency
- Excellent written and verbal communication skills
- Demonstrable leadership and collaborative working qualities
- Ability to work flexibly, use initiative, prioritise workload and delegate
- Sound financial acumen and business management skills
- Ability to establish excellent working relationships
- Change management skills and ability to cope with stress and ambiguity
Desirable:
- Knowledge of Primary Care IT systems
- Understanding of whole system approach to care
- Understanding of primary care contracting and payment methods
- Line management experience
Behaviours & Values
Essential:
- Pro-active self-starter able to set and deliver own objectives
- Commitment to reducing health inequalities and proactively working to reach people from all communities
Pay: £44,660.62-£53,373.57 per year
Work Location: Hybrid remote in Horley RH6 7BL
